UN Information Systems Officer

Job Posting Organization:
The Office of Information and Communications Technology (OICT) is a key entity within the United Nations that is responsible for leading the digital transformation of the Organization. Established to enhance the efficiency and effectiveness of UN operations, OICT focuses on providing secure, reliable, and innovative technology solutions that contribute to a better, safer, and more sustainable future. The organization is committed to achieving gender balance and geographical diversity among its staff, actively encouraging female candidates to apply for positions. OICT promotes work-life balance and flexible work arrangements, reflecting its dedication to creating a supportive work environment. The office operates globally, with a presence in various countries, and employs a diverse workforce to meet its mission.

Job Overview:
The UN Information Systems Officer position is situated within the Office of Information and Communications Technology, specifically in the Enterprise Solutions Service, Enterprise Application Center - Asia, located in Valencia, Spain. The incumbent will work under the direct supervision of a Senior Information Systems Officer and will be responsible for managing projects that involve feasibility studies, systems analysis, design, development, and implementation of moderately complex systems. The role requires participation in development teams, contributing to major components of complex systems, and developing detailed system specifications and user documentation. The officer will provide specialized advice to users, analyze their requirements, and translate these into new applications while ensuring integration and linkage of application systems. The position also involves maintaining and enhancing existing user systems, troubleshooting issues, and providing ongoing user support. The officer will develop and maintain computer programs that require integration of multiple systems, ensuring data security" style="border-bottom: 1px dotted #007bff !important;">security and access controls. Additionally, the role includes organizing unit and integrated testing, developing training materials, and researching new technologies for potential deployment. The Information Systems Officer will facilitate communication between OICT/ESS and its clients, ensuring good client relations and developing Service Level Agreements (SLAs) for IT services. The position also involves supervising junior staff and collecting data to identify trends for informed decision-making.

Duties and Responsibilities:
The duties and responsibilities of the UN Information Systems Officer include:

• Managing projects involving feasibility studies, systems analysis, design, development, and implementation of new systems.
• Participating as a member of development teams, focusing on major components of complex systems.
• Developing detailed system specifications and user documentation for major systems.
• Providing specialized advice to users, analyzing requirements, and translating them into new applications.
• Maintaining, upgrading, and enhancing existing user systems, troubleshooting issues, and providing user support.
• Developing and maintaining computer programs that require integration of interrelated systems.
• Ensuring data security and access controls for both local and wide area issues.
• Organizing and performing unit and integrated testing, assisting users in acceptance testing.
• Developing training materials and manuals, and training staff in assigned systems. 1
• Researching and evaluating new technologies for deployment recommendations. 1
• Writing reports and papers on systems-related topics and requirements. 1
• Facilitating communication between OICT/ESS and clients, developing SLAs for IT services. 1
• Providing guidance and supervision to junior staff and consultants. 1
• Collecting and analyzing data to identify trends and provide insights for decision-making.

Required Qualifications:
The required qualifications for the UN Information Systems Officer position include:

• Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics, or a related field.
• A first-level university degree combined with two additional years of qualifying experience may be accepted in lieu of the advanced degree.
• A minimum of five years of progressively responsible experience in planning, design, architecture, development, implementation, and maintenance of computer information systems.
• Hands-on experience with architecturing and developing Knowledge Management solutions using SharePoint and SharePoint Online and SPFX for at least five years.
• At least four years of hands-on experience in Power Automate and Azure Logic App.
• A minimum of three years of experience managing an IT software development team.
• Desirable experience includes familiarity with Machine Learning and RAG, as well as two or more years in data analytics or related areas.

Educational Background:
The educational background required for the UN Information Systems Officer position includes an advanced university degree (Master’s degree or equivalent) in fields such as computer science, information systems, mathematics, statistics, or a related discipline. Candidates with a first-level university degree may be considered if they possess two additional years of qualifying experience, demonstrating the flexibility in educational requirements based on practical experience.

Experience:
Candidates for the UN Information Systems Officer position must have a minimum of five years of progressively responsible experience in the planning, design, architecture, development, implementation, and maintenance of computer information systems. This experience should include at least five years of hands-on work with Knowledge Management solutions using SharePoint and SharePoint Online, as well as four years of experience with Power Automate and Azure Logic App. Additionally, candidates should have a minimum of three years of experience managing an IT software development team, with desirable experience in Machine Learning and RAG, and at least two years in data analytics or related fields.

Languages:
For this position, English is the mandatory working language, with a required proficiency level of UN Level II in reading, writing, listening, and speaking. French is considered a desirable language, with a preferred proficiency level of UN Level I in reading, writing, listening, and speaking. Proficiency in these languages is essential for effective communication within the United Nations Secretariat, which operates in both English and French.

Additional Notes:
The position is funded from extra budgetary resources, with an initial appointment for a period of one year. The extension of the appointment is subject to satisfactory performance and availability of funds. The United Nations Secretariat is committed to achieving gender balance and encourages female candidates to apply. Staff members are subject to the authority of the Secretary-General and may be assigned to various functions in accordance with established rules. The recruitment process is free of charge, and the United Nations does not charge any fees at any stage of the recruitment process. Reasonable accommodations may be provided for applicants with disabilities to support their participation in the recruitment process.