Digital Communication Officer (U-Report Data Officer)

Job Posting Organization:
UNICEF is a global organization that operates in over 190 countries and territories, dedicated to saving children's lives, defending their rights, and helping them fulfill their potential from early childhood through adolescence. Established with a mission to promote the rights of every child, UNICEF is committed to creating a diverse and inclusive workplace where employees can grow and develop professionally and personally. The organization prides itself on its passionate workforce and offers a comprehensive benefits package to support its staff.

Job Overview:
The Digital Communication Officer (U-Report Data Officer) plays a crucial role in enhancing UNICEF's global U-Report programme, which is a digital platform designed to engage young people in advocacy and decision-making processes. This position requires technical expertise in analytics, monitoring and evaluation, and digital insights to strengthen the programme's impact. The officer will be responsible for monitoring U-Report's growth and performance, preparing content for polls and chatbots, analyzing data to produce actionable insights, and developing visualizations to support programme teams and decision-makers. The role also involves utilizing various digital analysis tools to generate performance reports and providing insights on audience behavior and digital engagement opportunities.

Duties and Responsibilities:
The key responsibilities of the Digital Communication Officer include:

• Monitoring and reporting on U-Report's global growth, engagement, and performance indicators.
• Assisting in the preparation of RapidPro flows for polls, chatbots, and other U-Report actions, ensuring that monitoring and evaluation structures are in place.
• Analyzing poll results, chatbot interactions, and engagement data to produce actionable insights and reports for programme teams, partners, and the U-Report community.
• Developing data visualizations and narratives to support programme teams and decision-makers.
• Utilizing various digital analysis tools to generate detailed monthly and annual performance reports for U-Report digital platforms and social media.
• Providing insights on audience behavior, emerging trends, and digital engagement opportunities.
• Supporting Regional and Country Offices in strengthening monitoring and evaluation practices and effectively using U-Report data.

Required Qualifications:
To qualify for this position, candidates must possess a Bachelor or equivalent degree in Communications, marketing" style="border-bottom: 1px dotted #007bff !important;">Digital Marketing, Journalism, Public Relations, Computer Science, Data Science, Statistics, Information Technology, or a related field. Additionally, candidates should have at least 2 years of relevant work experience in data analytics, statistics, software development, digital analytics, user behavior analysis, monitoring and evaluation, data visualization, and social media campaign analytics. Proficiency in using RapidPro and either R or Stata for data analysis is mandatory.

Educational Background:
Candidates are required to have a Bachelor’s degree or an equivalent first-level university degree in a relevant field such as Communications, Digital Marketing, Journalism, Public Relations, Computer Science, Data Science, Statistics, or Information Technology. This educational background is essential to ensure that the candidate has the necessary knowledge and skills to perform the duties of the position effectively.

Experience:
The position requires a minimum of 2 years of relevant work experience in areas such as data analytics, statistics, software development, digital analytics, user behavior analysis, monitoring and evaluation, and data visualization. Experience in social media and campaign analytics, as well as familiarity with mobile technology platforms and digital engagement initiatives, is also important. Candidates should demonstrate a strong ability to analyze data and produce actionable insights.

Languages:
Fluency in English is required for this position. Additionally, knowledge of another official UN language such as Arabic, Chinese, French, Russian, or Spanish is considered an asset. This multilingual capability can enhance communication and collaboration within the organization and with diverse stakeholders.

Additional Notes:
The position is a temporary appointment and may involve working in a flexible environment that accommodates different time zones. UNICEF promotes a culture of inclusivity and diversity, encouraging applications from all qualified candidates regardless of gender, nationality, or background. The organization offers a range of benefits, including paid parental leave, breastfeeding breaks, and reasonable accommodations for persons with disabilities. Candidates should be aware that UNICEF has a zero-tolerance policy regarding conduct that is incompatible with the aims and objectives of the United Nations, including discrimination and abuse. All selected candidates will undergo rigorous reference and background checks, and appointments are subject to medical clearance and compliance with vaccination requirements.