IT Operations Assistant

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of individuals who are committed to the mission of alleviating hunger and improving nutrition. WFP is recognized for its efforts and was awarded the Nobel Peace Prize in 2020, highlighting its significant contributions to global humanitarian efforts. The organization values diversity and inclusion, ensuring equal employment opportunities for all its employees, regardless of race, gender, or background. WFP is committed to fostering a healthy and inclusive work environment where employees can thrive and contribute to the organization's mission.

Job Overview:
The IT Operations Assistant position at WFP is crucial for delivering high-quality technical support and maintaining systems and data across various areas. The role involves ensuring the effective delivery of IT services, which is essential for the overall functioning of the organization. The job holder will be responsible for a range of processes and activities that require the interpretation of standard guidelines and practices. This position is designed for individuals who can recommend actions to staff at various levels and may involve allocating tasks to other team members. The IT Operations Assistant will play a key role in supporting WFP's mission by ensuring that technology and systems are functioning optimally, thereby enabling staff to deliver essential services effectively.

Duties and Responsibilities:
The duties and responsibilities of the IT Operations Assistant include:

• Carrying out system maintenance tasks such as monitoring, diagnostics, and optimization to ensure systems run effectively.
• Maintaining technology through standard repairs, configuration, and storage while adhering to data security" style="border-bottom: 1px dotted #007bff !important;">security and access controls.
• Preparing files and systems for inventory and archives to ensure information accuracy.
• Allocating tasks to colleagues and ensuring delivery meets agreed standards and deadlines.
• Responding to various technology and system queries to assist WFP staff.
• Providing standard training to end users of technology and systems with support from senior colleagues.
• Performing routine deployments of server hardware and software, including testing and problem identification.
• Maintaining information records by updating web pages and statistical databases.
• Installing, operating, and maintaining telecommunications systems and equipment. 1
• Supporting the development of standard materials such as training documentation and web content. 1
• Suggesting improvements to methods and processes for continuous IT service improvement. 1
• Following emergency response processes to support food assistance needs.

Required Qualifications:
The required qualifications for the IT Operations Assistant position include a completion of secondary school education, with a post-secondary certificate in a related functional area being desirable. Candidates should possess a strong understanding of IT systems and operations, as well as the ability to work collaboratively in a team environment. Additionally, candidates should demonstrate problem-solving skills and the ability to communicate effectively with diverse stakeholders.

Educational Background:
Candidates for the IT Operations Assistant position should have completed secondary school education. A post-secondary certificate in a related functional area is desirable, indicating a foundational understanding of IT principles and practices. This educational background is essential for performing the technical tasks required in the role and for understanding the operational context of WFP's IT services.

Experience:
The ideal candidate should have experience resolving complex technical issues and working with heads of units to define requirements for their functional area. Experience in applying client service standards to resolve or escalate service problems is also essential. This experience will enable the candidate to effectively support WFP staff and contribute to the organization's IT operations.

Languages:
Fluency in both oral and written communication in the UN language in use at the duty station is mandatory. If the duty station's language differs, proficiency in that language is also required. This linguistic capability is crucial for effective communication within the diverse environment of WFP and for ensuring that all staff can access necessary information and support.

Additional Notes:
The position is based in Monrovia, Liberia, and applications must be submitted exclusively through WFP's online recruiting system. The organization emphasizes the importance of a complete and accurate Workday profile, including employment history, academic qualifications, and language skills. The role is full-time, and WFP offers an attractive compensation package along with opportunities for personal and professional development. The organization is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process.