Business Process Analyst

Job Posting Organization:
The World Bank Group is a prominent global partnership consisting of five institutions dedicated to addressing the most pressing development challenges faced by countries around the world. Established with the mission to end extreme poverty and promote shared prosperity, the organization has grown to include 189 member countries and operates more than 120 offices globally. The World Bank Group is recognized as one of the largest sources of funding and knowledge for developing countries, leveraging data, research, and technology to implement innovative solutions. The International Centre for Settlement of Investment Disputes (ICSID), a part of the World Bank Group, focuses on fostering international investment by providing a neutral forum for resolving disputes between host governments and foreign investors. More information about the organization can be found on their official website at www.worldbank.org.

Job Overview:
The Business Process Analyst position at the World Bank Group is designed for individuals who are eager to contribute to the organization's mission of solving significant development challenges. The role involves working closely with users to assess business operations, document needs, and identify areas for improvement. Analysts will be responsible for identifying opportunities for system simplification and automation, which will lead to enhanced internal processes and efficiencies. The position requires a proactive approach to formulating project scopes and objectives based on institutional requirements and user needs. Analysts will also participate in testing the functionality of developed systems to ensure that requirements are met, providing insights and clarifications to support effective technical solutions. This role is crucial in maintaining accurate ICSID case data and supporting users with new technical solutions through training and guidance.

Duties and Responsibilities:
The Business Process Analyst will have a diverse set of responsibilities, including:

• Collaborating with users to assess business operations and document business needs.
• Identifying opportunities for system simplification and automation to optimize internal processes.
• Formulating and defining project scopes and objectives based on institutional requirements.
• Documenting business requirements and identifying opportunities for system design or redesign.
• Participating in testing the functionality of systems to ensure requirements are met.
• Providing business insights and clarifications to support the delivery of effective technical solutions.
• Offering direct support to ICSID users on new technical solutions, including training and answering questions.
• Preparing user guides for new systems and applications.
• Proactively identifying opportunities for integration across systems and functions. 1
• Maintaining ICSID case data in new applications, ensuring accuracy and currency of information. 1
• Serving as a member of the ICSID intake team, supporting the processing of requests for arbitration, conciliation, mediation, and other related matters. Specific duties also include data review and clean-up, creation of test plans, and conducting User Acceptance Testing (UAT) to validate application functionalities.

Required Qualifications:
Candidates for the Business Process Analyst position must possess a Master’s degree in information technology with at least 2 years of relevant experience, or a Bachelor’s degree in information technology with a minimum of 5 years of relevant experience. Additionally, candidates should have knowledge of and experience with legal processes, preferably in arbitration. Strong analytical skills are essential for critically evaluating collected information, along with high proficiency in business and technical documentation for various information systems. Candidates should also demonstrate solid experience in writing, managing, and executing system testing, as well as excellent project management skills.

Educational Background:
The educational requirements for the Business Process Analyst position include a Master’s degree in information technology or a related field, or a Bachelor’s degree in information technology with significant relevant experience. This educational background is crucial for understanding the complexities of information systems and the legal frameworks within which the ICSID operates.

Experience:
The position requires candidates to have either 2 years of relevant experience with a Master’s degree or a minimum of 5 years of relevant experience with a Bachelor’s degree. This experience should encompass roles that involve business analysis, project management, and familiarity with legal processes, particularly in the context of arbitration and dispute resolution.

Languages:
The mandatory language for this position is English, which is essential for communication within the organization and with stakeholders. Additionally, proficiency in French and Spanish is preferred, as these languages may enhance communication with a broader range of clients and partners.

Additional Notes:
This position is a local recruitment opportunity with a term duration of 3 years. The World Bank Group offers a comprehensive benefits package, including a retirement plan, medical, life and disability insurance, and paid leave, including parental leave. The organization is committed to diversity and inclusion, ensuring equal opportunities for all employees regardless of gender, identity, religion, race, ethnicity, sexual orientation, or disability. The closing date for applications is August 19, 2026, at 11:59 PM UTC.