Operations Manager

Job Posting Organization:
Humanity & Inclusion (HI) is an independent and impartial aid organization established in 1982, dedicated to working in situations of poverty and exclusion, conflict, and disaster. The organization focuses on supporting people with disabilities and vulnerable populations, aiming to respond to their essential needs, improve their living conditions, and promote respect for their dignity and fundamental rights. HI operates in over 60 countries and has a workforce of approximately 4,794 employees worldwide. The organization has a budget of around 255 million euros, which reflects its commitment to addressing humanitarian crises and fostering inclusion and diversity within its operations. HI is also dedicated to a disability policy that encourages the inclusion and integration of people with disabilities, ensuring that all individuals have equal opportunities and access to support. For more information about the organization, you can visit their website at www.hi.org.

Job Overview:
The Operations Manager position at Humanity & Inclusion is a critical role that involves ensuring the effective implementation, quality, and coherence of HI’s Palestine program. Reporting directly to the director" style="border-bottom: 1px dotted #007bff !important;">Country Director, the Operations Manager is responsible for providing strategic and operational leadership to the program, directly supervising Area Managers and the Explosive Ordnance Disposal (EOD) Chief of Operations. This role requires close coordination with technical and support teams to ensure compliance with donor requirements, promote harmonized tools and practices, and strengthen project management capacities. The Operations Manager will also contribute to strategic planning, risk mitigation, and the integration of cross-cutting priorities, making it essential for the candidate to have a comprehensive understanding of humanitarian operations and the ability to navigate complex environments. The position is based in Amman, Jordan, with potential travel to Palestine, depending on access conditions. The successful candidate will play a pivotal role in shaping the operational strategy and ensuring that the mission's objectives are met effectively and efficiently.

Duties and Responsibilities:
The Operations Manager will have a wide range of responsibilities, including but not limited to:

• Operational Oversight and Strategy Implementation: Leading the planning, coordination, and implementation of field operations in collaboration with Area Managers, ensuring alignment with the mission’s strategic and operational plans.
• Supervision and Support to Area Managers and EOD Chief of Operations: Directly supervising Area Managers and the EOD Chief of Operations, providing guidance and strategic oversight to ensure high-quality field operations.
• Operational Coordination and Cross-Functional Integration: Serving as the primary link between field teams and support services, ensuring integrated planning and problem-solving.
• Project Delivery and Compliance: Monitoring the implementation of all field-based projects to ensure activities are delivered on time, within scope and budget, and in compliance with donor and internal regulations.
• Monitoring Tools and Standardization: Promoting the use of harmonized planning and monitoring tools across operational bases.
• Contribution to Project Design and Feasibility: Providing operational inputs during project proposal development, including logistical feasibility and access considerations.
• Capacity Building and Leadership Development: Identifying capacity-building needs of Project Managers and Area Managers and providing mentoring, coaching, and training as needed to strengthen field leadership and delivery capacity.

Required Qualifications:
Candidates must possess a minimum of 5 years of experience in humanitarian emergency responses, with at least 3 years in a managerial role such as Area Manager or Operations Manager. Strong coaching and management skills, particularly in remote management, are essential. Candidates should have a solid understanding of project cycle management and emergency donor requirements. The ability to manage stress effectively and provide support and advice to team members is crucial for success in this role. Proficiency in spoken Arabic is considered a strong asset, enhancing communication and operational effectiveness in the region.

Educational Background:
While the specific educational background required for the Operations Manager position is not explicitly stated, it is generally expected that candidates hold a relevant degree in fields such as international relations, humanitarian studies, public administration, or a related discipline. Advanced degrees may be preferred, particularly for candidates seeking to work in complex humanitarian environments.

Experience:
The position requires a significant level of experience, specifically a minimum of 5 years in humanitarian emergency responses. Additionally, candidates should have at least 3 years of experience in a managerial capacity, such as an Area Manager or Operations Manager. This experience should include a demonstrated ability to lead teams, manage projects, and navigate the challenges associated with humanitarian operations in crisis settings.

Languages:
Proficiency in spoken Arabic is mandatory for this position, as it is essential for effective communication with local teams and stakeholders. While not explicitly stated, knowledge of English is likely beneficial, given the international nature of the organization and the need to comply with donor requirements and reporting standards. Additional languages may be considered an asset, depending on the operational context.

Additional Notes:
The position is a full-time international contract lasting 12 months, starting from September 1st, 202

• The contract includes various benefits tailored to the mission context, such as unemployment insurance for EU nationals, a pension scheme, and medical coverage with a 50% employee contribution. The salary starts at 2869 € gross per month, with additional per diem rates depending on the mission site. For instance, the per diem is 640€ per month when in Jordan and 887€/month when in Palestine. Hardship allowances are also provided based on the mission site, with 0€ in Jordan and 500 € net/month while in Gaza. Employees are entitled to 25 days of paid leave per year and 1 day of rest and recuperation (R&R) per month if based in Jordan. The organization is open to hiring couples or families, offering support for travel costs, health insurance, and allowances for children. Housing is provided by HI, and local packages are available for residents.