Chief of Service, Service Delivery

Job Posting Organization:
The position is located within the United Nations Mission in South Sudan (UNMISS), which is a peacekeeping mission established to support the peace process in South Sudan. The UNMISS aims to protect civilians, monitor human rights, and support the delivery of humanitarian assistance. The mission operates with a diverse workforce and collaborates with various UN and non-UN entities to achieve its objectives. UNMISS is committed to promoting gender equality and empowering women in all areas of its work.

Job Overview:
The Chief of Service Delivery is a senior management position responsible for overseeing the technical and logistical support services provided to all components of the UNMISS. This role involves strategic planning, coordination, and execution of integrated services that meet the operational needs of the mission. The Chief will work closely with various stakeholders to ensure that logistical requirements are met efficiently and effectively, contributing to the overall success of the mission's mandated tasks. The position requires a strong focus on service delivery, resource management, and the ability to navigate complex operational environments, particularly in conflict or post-conflict settings. The Chief will also be responsible for developing and implementing policies and procedures that align with UN regulations and enhance service delivery outcomes.

Duties and Responsibilities:
The Chief of Service Delivery will have a wide range of responsibilities, including but not limited to: managing logistics, technical, and operational support services; ensuring timely and accurate planning and resourcing of goods and services; acting as a liaison between the mission and various UN entities; developing service delivery work plans and monitoring key performance indicators; overseeing the deployment of civilian, military, and police components; managing budgetary requirements and financial reporting; providing technical advice to senior management; ensuring compliance with UN policies; and supervising an integrated mission support organization. The Chief will also be involved in workforce planning, hiring, and performance management, ensuring that the service delivery team is well-equipped to meet the mission's needs.

Required Qualifications:
Candidates must possess excellent managerial and leadership skills, with a strong background in logistics and technical service delivery. They should demonstrate sound judgment, discretion, and the ability to resolve complex issues. Knowledge of fiscal policies and procedures within the UN context is essential, along with the ability to develop and implement support services procedures. Candidates should also exhibit professionalism, efficiency, and a commitment to achieving results while maintaining a client-oriented approach. Strong negotiation skills and the ability to foster productive partnerships with clients are crucial for success in this role.

Educational Background:
An advanced university degree (Master's degree or equivalent) in business administration, engineering, logistics, medical, ICT, or a related field is required. Alternatively, a first-level university degree combined with two additional years of qualifying work experience may be accepted in lieu of the advanced degree. This educational background is essential for understanding the complexities of service delivery in a UN context.

Experience:
A minimum of fifteen (15) years of progressively responsible experience in at least three areas of logistics and technical service delivery is required. This includes fleet management, ICT, medical services, construction, building management, or contract management. At least five (5) years of management experience in service delivery is necessary, with a minimum of two (2) years in an international environment. Experience in managing complex logistics operations in conflict or post-conflict settings is desirable, as is experience in planning and sustaining field operations and in the liquidation of peacekeeping missions.

Languages:
English is the required working language for this position, as it is one of the official languages of the United Nations Secretariat. French is also a working language of the UN, but it is not specified as a requirement for this position. Candidates should have a strong command of English, as it will be essential for effective communication and collaboration within the mission and with various stakeholders.

Additional Notes:
The position is likely to be full-time, given the nature of the responsibilities involved. While the specific contract duration is not mentioned, positions within the UNMISS typically align with the mission's operational timelines. The role may involve international recruitment, and candidates should be prepared for the challenges of working in a complex and dynamic environment. Compensation and benefits will be in accordance with UN standards, which include competitive salaries, allowances, and opportunities for professional development.