Information and Communications Technology (ICT) Assistant

Job Posting Organization:
The United Nations Population Fund (UNFPA) is the lead United Nations agency focused on delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. Established in 1969, UNFPA operates in over 150 countries and has a workforce of approximately 4,000 employees. The organization is dedicated to promoting reproductive health and rights, gender equality, and sustainable development, aligning its efforts with the Sustainable Development Goals (SDGs). UNFPA's mission is to ensure that every individual can make informed choices about their reproductive health and well-being, contributing to the overall improvement of population dynamics and demographic changes globally.

Job Overview:
The Information and Communications Technology (ICT) Assistant plays a crucial role in supporting the UNFPA's ICT systems, which encompass enterprise resource planning, desktop administration, server operations, hardware, software, and audio-visual components. This position involves both procedural and specialized activities, including the evaluation, testing, installation, configuration, and maintenance of ICT system components. The ICT Assistant is responsible for providing second-level customer service support, troubleshooting, and training to staff across the organization. The role requires close collaboration with other ICT team members and client departments to ensure that ICT systems function effectively and meet the needs of users. The incumbent's work directly impacts the operational efficiency of staff and the delivery of UNFPA-wide programs, making it essential for the success of the organization's mission.

Duties and Responsibilities:
The ICT Assistant is tasked with a comprehensive range of duties, including:

• General ICT / Office Support: - Receiving and logging service requests from users. - Creating and assigning work orders to ensure timely resolution of issues. - Maintaining and updating electronic and paper files, as well as internal databases. - Managing ICT inventory, manuals, and documentation. - Assisting in the physical handling of equipment, including lifting, moving, and mounting as necessary.
• ICT Administration: - Providing specialized support for routine ICT activities, including evaluating, testing, installing, and configuring systems and tools. - Assisting in the administration and operation of server systems, ensuring they function optimally. - Offering second-level user support and troubleshooting for various ICT-related issues. - Extracting data from databases to fulfill user requests and diagnosing errors for correction. - Performing regular backups of servers according to established procedures. - Designing and generating computer reports as needed. - Assessing user training needs and preparing training materials for on-the-job training. - Providing remote technical support for country offices lacking on-site ICT presence.
• Managerial Functions: - Ensuring integrity, transparency, and equity in the handling of UNFPA resources, including office equipment and supplies. - Reporting any damage, loss, or maintenance needs of UNFPA assets in a timely manner, adhering to organizational policies.

Required Qualifications:
Candidates must possess a high school diploma as a minimum requirement, while a baccalaureate or equivalent is preferred. Additionally, applicants should have at least five years of progressively responsible experience in ICT, demonstrating relevant knowledge of UNFPA's ICT strategy, regulations, and procedures. A strong understanding of computer information systems, including operating systems, hardware, and applications software, is essential. Candidates should also exhibit the ability to develop and provide training, support diverse users remotely, and effectively manage logistics for equipment shipping and setup.

Educational Background:
The educational background required for this position includes a high school diploma as a minimum, with a preference for candidates holding a baccalaureate degree or equivalent qualifications. This educational foundation is critical for understanding the technical aspects of ICT systems and for effectively performing the duties associated with the role.

Experience:
The position requires a minimum of five years of progressively responsible experience in ICT, with a focus on relevant technical skills and knowledge. Candidates should have a solid understanding of UNFPA's ICT strategy and be familiar with the organization's regulations, rules, and procedures. Experience in troubleshooting, user support, and the administration of ICT systems is highly valued.

Languages:
Excellent written and verbal communication skills in both English and Arabic are mandatory for this position. Proficiency in these languages is essential for effective communication with diverse stakeholders and for providing support to users across the organization.

Additional Notes:
This position offers an attractive remuneration package, including a competitive net salary, health insurance, and other applicable benefits. UNFPA promotes a work environment that reflects values of gender equality, diversity, integrity, and a healthy work-life balance. The organization encourages applications from women, individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups. Reasonable accommodations may be provided for applicants with disabilities to support their participation in the recruitment process. UNFPA is committed to equal opportunities in terms of appointment, training, compensation, and selection for all candidates, regardless of personal characteristics.