Temporary ICT Support Coordinator

Job Posting Organization:
The job is posted by NATO's Joint Support and Enabling Command (JSEC), which operates as a multinational headquarters responsible for the rapid movement and sustainability of forces across Europe. JSEC is located in Ulm, Germany, and plays a crucial role in ensuring the Alliance's ability to project and sustain combat power. The organization is committed to diversity and inclusion, providing equal access to employment and advancement opportunities regardless of gender, age, nationality, ethnic origin, religion, cultural background, sexual orientation, or disability. JSEC is also dedicated to fostering an inclusive working environment for candidates with disabilities.

Job Overview:
The Temporary ICT coordinator" style="border-bottom: 1px dotted #007bff !important;">Support Coordinator position is designed to provide essential support to JSEC users during a critical transition phase in ICT services. The role requires candidates to be available for temporary employment on short notice, emphasizing the need for a valid security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">NATO security clearance or the ability to obtain one quickly. The successful candidate will be involved in coordinating user support and asset management for JSEC's end-user equipment, ensuring that all ICT-related issues are addressed promptly and effectively. This position serves as a bridge to a potential long-term project-linked role, allowing the incumbent to apply for a permanent position after the temporary contract ends. The role is vital for maintaining operational efficiency and supporting the JSEC's mission to facilitate seamless communication and information systems across NATO operations.

Duties and Responsibilities:
The incumbent's duties include supporting JSEC users in the ICT transition as a tactical level technical coordinator. Responsibilities encompass coordination of user support and asset management for JSEC end-user equipment, which involves handling SINA tokens and cards, managing phone systems, and troubleshooting hardware issues. The role also requires assistance in exercise user support, coordination with the NCIA Support Office, and managing network administration tasks such as troubleshooting network issues and cable patching. The candidate will act as the point of contact for coordination and issue resolution with service providers, ensuring that all ICT services are delivered efficiently and effectively to support JSEC operations.

Required Qualifications:
Candidates must possess secondary or higher secondary education along with at least five years of post-related experience. A strong understanding of ICT is essential, as well as skills in CISCO network administration for small LANs. Proficiency in English is mandatory, with a required SLP level of 3333 for listening, speaking, reading, and writing. The ability to communicate effectively in English is crucial, as all work within the headquarters is conducted in this language.

Educational Background:
The educational background required for this position includes at least secondary or higher secondary education. Candidates should have a solid foundation in ICT principles and practices, which is critical for performing the duties associated with the role effectively.

Experience:
Candidates should have a minimum of five years of relevant experience in ICT support or a related field. This experience should include hands-on work with network administration, user support, and asset management, demonstrating the ability to troubleshoot and resolve technical issues efficiently.

Languages:
English is the mandatory language for this position, with a required proficiency level of SLP 333

• While not mandatory, proficiency in German is preferred, with a desirable SLP level of 2222, indicating a limited working level of the language.

Additional Notes:
The selected candidate will initially receive a six-month contract, with the possibility of extension for an additional six months based on performance and operational needs. The gross monthly salary for this position is EURO 5,260.65, subject to taxation. Temporary personnel are responsible for their tax obligations. The benefits package includes pension contributions by NATO (12% of basic salary), medical and accident benefits, and paid leave of 2.5 days per month worked. A security clearance certificate (minimum NATO Secret) is required before appointment. Applications must be submitted through the NATO Talent Acquisition Platform, and all pre-screening questions must be answered completely. The vacancy will close on 30 June 2026, at 11:59 PM (CET).