Agent de Ménage

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization established in 1946, dedicated to assisting people forced to flee their homes due to conflict and crises. With a presence in around 31 countries and a workforce of approximately 14,000 staff, NRC operates with a mission to protect and support vulnerable and displaced individuals. The organization employs a rights-based approach, advocating for the rights of displaced people as outlined in national and international laws. NRC is committed to principles of humanity, neutrality, independence, and impartiality, and actively engages with local stakeholders to ensure the acceptance of its humanitarian activities. NRC's headquarters in Geneva coordinates representation with IASC and UN agencies, as well as donor engagement, ensuring effective support for those in need during crises. The organization emphasizes diversity, equity, and inclusion within its teams, fostering a supportive culture and professional growth opportunities for its employees. Through its work, NRC aims to save lives and rebuild futures, maintaining a zero-tolerance policy towards exploitation and abuse, and prioritizing safeguarding in all its operations.

Job Overview:
The position of Agent de Ménage at NRC Niger is crucial for maintaining a clean, hygienic, and welcoming environment for staff and visitors. The role involves ensuring the cleanliness and upkeep of offices, residences, and common areas, which is essential for the overall functioning of the organization. The Agent de Ménage will work closely with the Administration and Human Resources department to support the effective implementation of NRC's projects. This position is specifically reserved for candidates of Nigerien nationality, reflecting NRC's commitment to local employment and community engagement. The responsibilities include adhering to hygiene standards, managing cleaning schedules, and ensuring that cleaning supplies are adequately stocked. The Agent de Ménage will also be involved in meal preparation and maintaining kitchen cleanliness, contributing to a healthy work environment. The role requires a proactive approach to improving cleaning operations and compliance with NRC's policies and guidelines, ensuring that all tasks are performed efficiently and effectively.

Duties and Responsibilities:
The Agent de Ménage will be responsible for a variety of tasks aimed at maintaining cleanliness and hygiene in NRC's facilities. Key responsibilities include:

• Ensuring the cleanliness and hygiene of offices, guest houses, and outdoor areas, creating a welcoming environment for staff and visitors.
• Developing and implementing a daily cleaning schedule approved by the supervisor, ensuring all areas are cleaned regularly and thoroughly.
• Managing the storage and inventory of cleaning supplies, preparing orders for logistics as needed.
• Keeping a maintenance log and reporting any damages or issues promptly.
• Performing grocery shopping and meal preparation as requested, ensuring that food hygiene standards are met.
• Maintaining cleanliness in the kitchen and ensuring proper use and maintenance of kitchen appliances.
• Adhering to basic hygiene rules and regulations in all cleaning and food preparation tasks.
• Demonstrating discretion and professionalism in all interactions and tasks, contributing to a positive workplace culture.

Required Qualifications:
Candidates for the Agent de Ménage position should possess the following qualifications:

• Proven experience as a cleaner or cook, with a strong understanding of hygiene standards and cleaning procedures.
• Previous work experience in complex and unstable contexts is preferred, demonstrating adaptability and resilience.
• Basic knowledge of food preparation and storage hygiene practices is essential.
• Familiarity with the operation of household appliances and kitchen equipment is required.
• Strong attention to detail and the ability to work independently while following established guidelines and procedures.
• Good communication skills and the ability to work collaboratively within a team.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in hospitality, food service, or a related field may be beneficial. Practical experience and knowledge of cleaning and hygiene standards are prioritized over formal education in this role.

Experience:
Candidates should have relevant experience in cleaning or cooking roles, ideally within humanitarian or complex environments. Experience in maintaining hygiene standards and managing cleaning supplies is crucial for success in this position. Previous work in similar roles will be considered an asset, particularly in settings that require adaptability and resilience.

Languages:
Fluency in French is mandatory, as it is the primary language of communication within NRC Niger. Proficiency in English is considered an asset, enhancing communication capabilities within the organization and with international stakeholders.

Additional Notes:
This position is full-time and specifically reserved for Nigerien nationals. The job description may be adjusted based on operational needs, with any changes subject to approval by the director" style="border-bottom: 1px dotted #007bff !important;">Country Director. NRC promotes gender equality and encourages qualified female candidates to apply. The organization adheres to a transparent and merit-based recruitment policy, ensuring no financial contributions are required at any stage of the hiring process. Candidates are encouraged to report any solicitation for money during recruitment to the designated NRC email address.