Associate Ombuds Programs Officer

Job Posting Organization:
The Asian Development Bank (ADB) is a leading multilateral development bank established in 1966, headquartered in Manila, Philippines. ADB is owned by 69 members, with 50 of them from the Asia-Pacific region. The organization is dedicated to fostering inclusive, resilient, and sustainable growth across Asia and the Pacific. ADB collaborates with its members and partners to address complex challenges, utilizing innovative financial tools and strategic partnerships to transform lives, build quality infrastructure, and protect the environment. ADB is committed to ensuring that all individuals are treated with respect and provided equal opportunities in an inclusive work environment, encouraging applications from all qualified candidates regardless of their background, gender, or disabilities. Women are particularly encouraged to apply, reflecting ADB's commitment to diversity and inclusion in the workplace.

Job Overview:
The Associate Ombuds Programs Officer position is situated within the Office of the Ombudsperson (OOMP) at ADB's headquarters in Manila, Philippines. This role is pivotal in contributing to the informal conflict resolution function of OOMP through effective case data management and analysis. The officer will be responsible for leading data management efforts, generating statistical insights from case data, and maintaining the Office's database and case management system. Additionally, the officer will play a crucial role in developing and implementing the Office's communication plan, creating data visualizations for various audiences, and supporting outreach activities using innovative approaches and technology. The position also involves conducting research, managing knowledge resources, and representing OOMP in organizational initiatives, thereby enhancing the overall effectiveness of the Office's services.

Duties and Responsibilities:
The duties and responsibilities of the Associate Ombuds Programs Officer include leading the data management and analysis for OOMP, generating statistical insights into trends and patterns from case data, and maintaining the Office's database and case management system. The officer will contribute to the development and implementation of OOMP's communications plan, create and design data visualizations for different presentation materials, and support hybrid outreach and awareness-raising activities. Responsibilities also include developing materials for outreach, conducting assigned research, leading knowledge management activities, updating SharePoint and web page contents, managing electronic records, supporting the overall administration of the Office, contributing to ad hoc projects to enhance OOMP's services, and representing OOMP in organizational initiatives as requested.

Required Qualifications:
Candidates for the Associate Ombuds Programs Officer position must possess a Bachelor's degree in social sciences, communications, management, marketing, statistics, information technology, or related fields, with a preference for advanced training. Additionally, candidates should have at least 5 years of relevant professional experience in data management and analysis, as well as marketing and communication. Experience in international agencies is considered an advantage. The ideal candidate should have a strong background in database management, handling data, and producing interactive data dashboards. Furthermore, experience in developing communication strategies based on data trends and insights, producing awareness-raising materials, and handling confidential information is essential. A commitment to diversity, equality, and inclusion, along with sensitivity to cross-cultural factors in communication and interpersonal relations, is also required.

Educational Background:
The educational background required for the Associate Ombuds Programs Officer position includes a Bachelor's degree in relevant fields such as social sciences, communications, management, marketing, statistics, or information technology. Advanced training in these areas is preferred, indicating a higher level of expertise and knowledge that would benefit the role.

Experience:
The position requires a minimum of 5 years of relevant professional experience. This experience should encompass data management and analysis, as well as marketing and communication. Candidates with experience in international agencies will have an advantage, as this background is beneficial for understanding the context and operations of ADB.

Languages:
Proficiency in English, both written and verbal, is mandatory for this position. This proficiency is essential for effective communication within the organization and with external stakeholders. While English is the primary language required, additional language skills may be considered beneficial but are not explicitly stated as mandatory.

Additional Notes:
This appointment is open to both internal and external applicants and is a fixed-term position with the option to renew for an initial period of up to 3 years, or until the Normal Retirement Date (NRD), whichever comes first. After the initial term, ADB may choose to renew the appointment for an additional 3 years based on various factors, including the need for the specific skills and experience of the staff member, funding availability, and performance. It is important to note that this appointment is not convertible to a regular appointment. ADB offers a competitive salary and a comprehensive benefits package, including a retirement plan, medical and health benefits, paid leave (including parental leave), life and other insurance plans, and opportunities for staff development.