Information Systems Officer

Job Posting Organization:
The United Nations Office at Nairobi (UNON) serves as the UN headquarters in Africa, representing the Secretary-General in Kenya through its Director-General. Established to support the implementation of various UN programs, including the United Nations Environment Programme (UNEP) and the United Nations Human Settlements Programme (UNHabitat), UNON provides essential administrative, security" style="border-bottom: 1px dotted #007bff !important;">security, conference, and information technology services. The organization operates globally, supporting other UN offices in Kenya and beyond, and is committed to fostering international cooperation and sustainable development.

Job Overview:
The Information Systems Officer position is situated within the Division of Administrative Services (DAS) at UNON, specifically in the Information and Communication Technology Service (ICTS) and the Conference and Client Support Section (CCSS). The incumbent will play a pivotal role in providing operational leadership and overseeing the planning, management, and delivery of technical conference and meeting services to a diverse range of UNON clients, including government entities, UN organizations, and other stakeholders. This role requires a comprehensive understanding of conference technology, including systems for Conference Management and Simultaneous Interpretation, as well as audio-visual distribution and control. The officer will be responsible for ensuring that all technical aspects of conference operations are executed efficiently and effectively, thereby enhancing the overall conference experience for clients. The position also involves mentoring junior staff, developing cost proposals for services, and driving digital transformation initiatives within the conference management domain.

Duties and Responsibilities:
The Information Systems Officer will undertake a variety of responsibilities, including but not limited to: providing operational leadership on conference technology; overseeing the planning and organization of meetings; developing cost proposals and procurement plans; gathering and monitoring AV and ICT requirements; proposing new policies and optimizing existing procedures; planning and executing upgrades of AV and IT equipment; developing technical documentation and training materials; ensuring business continuity through Service Level Agreements; supporting digital transformation initiatives; and analyzing data to inform decision-making. The officer will also be tasked with maintaining effective communication with stakeholders and ensuring that all conference technology services meet established quality standards and client expectations.

Required Qualifications:
Candidates must possess a strong background in information systems and conference technology, with a proven ability to manage complex systems and lead teams effectively. The role requires a high level of professionalism, communication skills, and client orientation. The officer should demonstrate the ability to analyze data, develop strategic solutions, and maintain productive partnerships with clients. A commitment to gender equality and diversity in the workplace is also essential, as is the ability to remain calm and effective under pressure.

Educational Background:
An advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics, business management, or a related field is required. Alternatively, a first-level degree (Bachelor's degree or equivalent) in the specified fields, combined with two additional years of relevant work experience, may be accepted in lieu of the advanced degree. Successful completion of degree and non-degree programs in data analytics, business analytics, or data science is highly desirable.

Experience:
Candidates should have a minimum of five years of progressively responsible experience in the planning, design, development, operation, and maintenance of large-scale conference management systems, particularly those involving audio-visual control systems and integration with hybrid meeting platforms. Experience managing a team of ICT technicians or service desk personnel for at least two years is required. Additional experience with Remote Simultaneous Interpretation platforms, digital signage, and data analytics is desirable, as is experience in managing AV Over IP infrastructure.

Languages:
English is required for this position, as it is one of the working languages of the United Nations Secretariat. Proficiency in French is also beneficial, as it is the second working language. Candidates must demonstrate a minimum required level of proficiency in these languages according to the UN Language Framework, which can be referenced for specific details.

Additional Notes:
The position is full-time and may involve international recruitment. The contract duration and seniority level have not been specified in the job ad. Compensation and benefits details are typically aligned with UN standards, which include competitive salaries, health insurance, and retirement plans. The role may also involve opportunities for professional development and training.