Senior Technical Program Manager (Sr. TPM)

Job Posting Organization:
The Foundation is the largest nonprofit organization dedicated to fighting poverty, disease, and inequity on a global scale. Established with the mission that every individual, regardless of their identity or circumstances, deserves the opportunity to lead a healthy and productive life, the Foundation emphasizes the importance of diversity among its employees to reflect the global populations it serves. The organization offers an exceptional benefits package that includes comprehensive medical, dental, and vision coverage without premiums, generous paid time off, paid family leave, retirement contributions funded by the Foundation, regional holidays, and opportunities for employees to engage in various community initiatives. The Foundation is committed to fostering an environment that promotes both personal and professional growth for its employees.

Job Overview:
The Senior Technical Program Manager (Sr. TPM) will join the Global Technology Operations (GTO) Team, which is dedicated to delivering core technology capabilities through innovation and operational excellence. The primary focus of this role is to strategize, design, and implement productivity and collaboration services that support the Foundation's mission. The Sr. TPM will be responsible for providing structure and leadership across the Foundation’s global collaboration technology ecosystem, ensuring seamless onsite, hybrid, virtual, and event experiences that facilitate effective collaboration among employees and partners across various regions and functional areas. This role is crucial for maintaining program rigor necessary for delivering AV and collaboration capabilities at scale, managing budgets, timelines, project plans, and stakeholder alignment, while translating business needs into actionable delivery plans.

Duties and Responsibilities:
The duties and responsibilities of the Senior Technical Program Manager include overseeing the end-to-end AV-enabled collaboration experience across various countries and offices, identifying gaps in the collaboration experience, and partnering with Operations teams to enhance quality, usability, accessibility, reliability, and security" style="border-bottom: 1px dotted #007bff !important;">security. The Sr. TPM will own the service roadmap, standards, and lifecycle planning, defining and evolving the AV service strategy to support high-quality experiences. They will manage programs, budgets, resources, and vendors, leading the planning and delivery of AV and collaboration technology programs, including upgrades and service improvements. The role also involves providing strategic oversight for the Foundation’s AV technology ecosystem, driving governance and standardization to ensure a consistent and high-quality global experience. Additionally, the Sr. TPM will engage with executives and cross-functional stakeholders, developing clear strategy materials and project updates, and enabling adoption and continuous improvement of AV and collaboration technologies.

Required Qualifications:
Candidates must possess a Bachelor’s degree and have a minimum of 5 years of proven experience in technical program management, project management, service management, workplace technology, AV, or IT. They should have experience leading cross-functional programs across operations and engineering teams, along with a solid understanding of enterprise AV and collaboration technologies, including room systems and hybrid meeting environments. The ability to manage program budgets, timelines, risks, and resource planning across multiple concurrent workstreams is essential. Strong communication and presentation skills are required, including the ability to create executive-ready materials and translate technical concepts for diverse audiences. Candidates should also demonstrate the ability to navigate ambiguity, influence without authority, and build consensus among stakeholders.

Educational Background:
A Bachelor’s degree is required for this position, with a focus on fields related to technical program management, project management, information technology, or a related discipline. Advanced degrees or certifications in project management or related fields may be advantageous but are not mandatory.

Experience:
The ideal candidate should have at least 5 years of relevant experience in technical program management or related fields. Experience in leading cross-functional programs and managing complex projects in a global environment is crucial. Familiarity with AV and collaboration technologies, as well as experience in delivering staff-centered solutions and improving service quality, is highly desirable.

Languages:
While the job posting does not specify mandatory languages, proficiency in English is essential due to the global nature of the role and the need for effective communication across diverse teams. Additional language skills may be considered a plus, especially if they align with the Foundation's operational regions.

Additional Notes:
This position is based in Seattle and requires the individual to be onsite at least 50% of the time. The salary range for this role is between $190,100 to $294,700 USD, with higher ranges for specific locations such as Seattle and Washington D.C. The Foundation emphasizes a mission-driven approach to compensation, balancing competitive pay with its overarching mission. New hires typically fall within the range minimum and midpoint, with actual placement depending on job-related skills and experience. Employment is contingent upon successful completion of a background check, and the Foundation is committed to providing an inclusive hiring experience, offering accommodations for candidates with disabilities or medical conditions.