Internship with the Americas Regional PSP team

Job Posting Organization:
UNHCR, the UN Refugee Agency, was established in December 1950 with the mission to save lives, protect rights, and build a better future for asylum seekers, refugees, returnees, internally displaced communities, and stateless people. The organization operates in over 134 countries, leveraging its extensive experience to provide protection and care for millions of individuals who are forced to flee their homes due to conflict and persecution. UNHCR is dedicated to ensuring that everyone has the right to seek asylum and find safe refuge in another country, and it works tirelessly to uphold the dignity and rights of those it serves.

Job Overview:
The internship-position" style="border-bottom: 1px dotted #007bff !important;">internship position with the Americas Regional PSP team at UNHCR offers a unique opportunity for individuals interested in gaining hands-on experience in digital fundraising and marketing within the UN system. The intern will be part of the Digital Latam Hub under the Private Sector Partnerships Service, contributing to various digital marketing initiatives. This role is designed for self-motivated individuals who are eager to learn about the organization, the current refugee crisis, and the intricacies of digital communications, marketing, and fundraising on a global scale. The intern will engage in daily activities that directly impact the work of the Private Sector Partnerships team, applying their educational knowledge to real-world situations while also being encouraged to bring their creativity to the table. The position will involve working closely with the Associate Digital Officer and other PSP colleagues, providing a comprehensive learning experience in digital marketing strategies and donor engagement.

Duties and Responsibilities:
The intern will have a diverse set of responsibilities, including: assisting with the management of the donor mailbox by responding to queries from international donors and supporters through Salesforce; supporting the creation of workflows for enquiry management across various platforms; assisting in the production of fundraising and engagement emails, including performance reporting and management of the email marketing platform Selligent; researching new digital ideas and best practices in customer service, user experience, email marketing, and SEO; updating dashboards for reporting purposes; auditing and testing donation pages to enhance user experience; building creative assets using Canva templates; conducting data quality audits in Google Analytics and media buying tools; assisting with content and performance on Google Ads and Facebook Ads; and performing other tasks as needed to support the team.

Required Qualifications:
To be eligible for this internship, candidates must meet the following criteria: they should be either a recent graduate (having completed their studies within two years of applying) or a current student in a graduate or undergraduate program from a university or higher education facility accredited by IAU/UNESCO. Additionally, candidates must have completed at least two years of undergraduate studies in a field relevant to the work of UNHCR. It is important to note that individuals with immediate family members who are staff members of UNHCR are not eligible for the internship.

Educational Background:
Candidates must have completed at least two years of undergraduate studies in a relevant field, which could include areas such as international relations, communications, marketing, or social sciences. Recent graduates who have completed their studies within the last two years are also eligible to apply for this internship position.

Experience:
The internship is designed for individuals who may not have extensive professional experience but possess a strong interest in digital media, fundraising, and marketing. Familiarity with digital communications, social media, and marketing strategies is desirable. Experience with CRM systems, email marketing tools, and Google Analytics would be advantageous but not mandatory. The intern should be available to work full-time (40 hours per week) for a duration of six months, allowing them to fully immerse themselves in the role and gain valuable experience.

Languages:
The mandatory language requirement for this position is proficiency in Spanish, both written and verbal. Excellent communication and interpersonal skills in Spanish are essential for effectively engaging with donors and supporters. Additionally, proficiency in English is also required, as it may be necessary for communication within the organization and with international stakeholders. Knowledge of other languages would be considered a plus, enhancing the candidate's ability to engage with a diverse audience.

Additional Notes:
This internship position is home-based from Central and South America, allowing candidates from these regions to apply. The role does not require a functional clearance, and it is classified as remote work. The internship is a full-time commitment for six months, providing an opportunity for interns to gain significant experience in the field of digital fundraising and marketing while contributing to the important mission of UNHCR.