ET Consultant (Transformation Management Officer)

Job Posting Organization:
The World Bank Group is a prominent global partnership consisting of five institutions dedicated to addressing the most pressing development challenges faced by countries around the world. Established with the mission to end extreme poverty and promote shared prosperity, the organization has grown to include 189 member countries and operates more than 130 offices globally. The World Bank Group is recognized as one of the largest sources of funding and knowledge for developing countries, leveraging data, research, and technology to create innovative solutions for sustainable development. The organization is committed to fostering partnerships with both public and private sectors to invest in transformative projects that can significantly impact communities and economies.

Job Overview:
The ET Consultant (Transformation Management Officer) plays a crucial role within the World Bank Group's Information and Technology Solutions (ITS) Vice Presidency. This position is designed to support the acceleration of governance, tools, and services adoption across the ITSAE portfolio, with a particular emphasis on AI/data platforms and responsible use practices. The Transformation Management Officer is responsible for planning and executing change strategies, building stakeholder readiness, and equipping champions and stakeholders to sustain behavior change. This role also involves supporting the AI Studio through various campaigns and engagement initiatives, thereby reducing implementation risks, increasing stakeholder engagement, and shortening the time to value during a critical growth phase. The position requires a proactive approach to strategic planning, stakeholder engagement, and continuous improvement, ensuring that the World Bank Group's mission of ending extreme poverty and boosting shared prosperity is effectively supported through technology and data-driven solutions.

Duties and Responsibilities:
The Transformation Management Officer will be tasked with a variety of key responsibilities, including:

• Strategic Planning: Developing and executing engagement strategies for priority initiatives such as AI Studio rollouts and responsible AI governance updates. Conducting stakeholder analyses and change impact assessments to define personas and targeted interventions.
• Stakeholder Engagement: Planning and facilitating engagement activities, including roadshows, demos, and town halls, while providing coaching to leaders and product owners. Supporting communities of practice and champion networks to sustain adoption and peer support. Coordinating training handoffs and aligning change plans with curricula and reference support. Designing and delivering campaigns and content in collaboration with communications and product teams.
• Analytics and Continuous Improvement: Establishing adoption metrics and feedback loops to monitor activation, usage, satisfaction, and compliance adherence. Identifying and mitigating risks and managing issues across governance, security" style="border-bottom: 1px dotted #007bff !important;">security, legal, and product workstreams. Producing concise status reports and contributing to playbooks and reusable change assets for future initiatives.

Required Qualifications:
Candidates for the ET Consultant position must possess a Master’s degree along with at least 8 years of relevant experience, or an equivalent combination of education and experience. Proficiency in structured change management frameworks such as Prosci/ADKAR or Kotter is essential, along with the ability to tailor methodologies to the organizational context. Strong facilitation and coaching skills are required to design and deliver engagement activities, influence stakeholders, and drive consensus. Additionally, candidates should have a solid understanding of communications strategy and content development, with the ability to create compelling messaging for complex policy or platform changes. Proficiency in defining and tracking adoption metrics and translating data into actionable insights is also necessary.

Educational Background:
The educational background required for this position includes a Master’s degree in a relevant field, which may encompass areas such as business administration, information technology, or organizational development. This advanced degree should be complemented by substantial professional experience that aligns with the responsibilities of the Transformation Management Officer role.

Experience:
The position requires a minimum of 8 years of relevant experience in change management, stakeholder engagement, and technology adoption. Candidates should demonstrate a proven track record of successfully implementing change initiatives within complex organizational environments, particularly in the context of technology and data-driven projects. Experience in the public or international development sector is highly desirable, as is familiarity with the specific challenges and opportunities faced by organizations like the World Bank Group.

Languages:
The mandatory language for this position is English, which is essential for effective communication within the organization and with stakeholders. While not required, proficiency in additional languages may be considered an asset, particularly if they align with the World Bank Group's operational regions or enhance stakeholder engagement.

Additional Notes:
This position is classified as a local recruitment role with a term duration of 1 year. The World Bank Group emphasizes its commitment to diversity and inclusion, ensuring equal opportunity for all applicants regardless of gender, identity, religion, race, ethnicity, sexual orientation, or disability. The organization also promotes a culture of empowerment and accountability, encouraging employees to take initiative and hold each other accountable for results. The role is subject to the organization's Extended Term (ET) appointment policy, which limits appointments to a maximum of three years.