Pasante de Operaciones de Tecnologías de la Información

Job Posting Organization:
The World Food Programme (WFP) is the world's largest humanitarian organization dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of eradicating hunger and ensuring security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security for vulnerable populations. WFP's vision emphasizes diversity, inclusion, and the importance of a healthy work environment, where employees are selected based on merit and are encouraged to contribute to the organization's goals. WFP has received numerous accolades, including the Nobel Peace Prize in 2020, recognizing its efforts in combating hunger and promoting peace.

Job Overview:
The position of Pasante de Operaciones de Tecnologías de la Información is designed for individuals who are currently enrolled in a university program or have recently graduated. The intern will work under the direct supervision of the Information Technology Officer, supporting the development and execution of operational activities within the technology unit. The role requires a proactive approach to managing documentation and ensuring that all records are maintained in an organized and accessible manner. The intern will be expected to contribute to various projects, enhancing their understanding of IT operations while gaining practical experience in a humanitarian context. This internship provides a unique opportunity to engage with a diverse team and contribute to meaningful work that impacts the lives of vulnerable populations.

Duties and Responsibilities:

• Documentation, Reports, and Processes: Strengthen knowledge management within the technology unit by generating support documentation and resources that facilitate effective and efficient process management. This includes creating and socializing applicable documentation such as Standard Operating Procedures (SOPs), manuals, and checklists, as well as developing and updating content on the wiki for end-users.
• Help Desk and Support: Provide first-level support ensuring compliance with service level agreements established by the organization, based on ITIL best practices. This involves delivering efficient technical support to hardware and WFP users, managing service requests, incidents, and problems reported through the service desk, and configuring and assigning computing equipment to end-users.
• Assist with other activities related to the position as designated by the supervisor.

Required Qualifications:
Candidates must be enrolled in a recognized undergraduate program (minimum of seventh semester) or a graduate program in Systems Engineering or related fields. Recent graduates (within the last 12 months) are also eligible to apply. Desired experience includes familiarity with computer equipment configuration and Office 365, as well as SharePoint. Candidates should possess problem-solving skills, particularly in troubleshooting networks, computers, and devices using creativity and technical knowledge. Time management skills are essential for effectively prioritizing and managing tasks. A positive attitude and proactivity in facing challenges are highly valued. Competencies such as teamwork, interpersonal skills, and the ability to work in a multicultural and multi-ethnic environment with sensitivity and respect for diversity are crucial.

Educational Background:
The educational background required for this position includes being enrolled in a university program in Systems Engineering or a related field, with a minimum of seventh semester completed. Candidates who have recently graduated within the last 12 months are also encouraged to apply, making this position suitable for both current students and recent graduates seeking practical experience in the field of information technology.

Experience:
The level of experience needed for this position is relatively low, as it is targeted towards interns or recent graduates. Candidates should have some familiarity with IT operations, particularly in areas such as computer configuration and support. Any prior experience in a help desk or technical support role would be beneficial but is not mandatory. The emphasis is on the willingness to learn and adapt to the requirements of the role.

Languages:
The mandatory language for this position is Spanish, as the primary working language within the organization is Spanish. Proficiency in English is considered a good to have, as it may facilitate communication with international colleagues and access to global resources.

Additional Notes:
This internship has a duration of 6 months, with a possible extension up to 8 months. The position is classified as an intern level role, and it is important to note that WFP is committed to providing an inclusive work environment. The organization does not charge any fees during the application process, and all applications must be submitted through the online recruiting system. Selected candidates will undergo rigorous reference and background checks, and only shortlisted candidates will be contacted for the next stages of the recruitment process.