Asociado/a de Operaciones de Tecnologías de Información

Job Posting Organization:
The World Food Programme (WFP) is the world's largest humanitarian organization dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of individuals who are committed to the mission of eradicating hunger and improving nutrition. WFP's vision is to create a diverse, skilled, and high-performing workforce that operates in an inclusive environment, living by its core values of Integrity, Collaboration, Commitment, Humanity, and Inclusion. WFP has been recognized for its efforts, being awarded the Nobel Peace Prize in 2020, and continues to invest in the personal and professional development of its employees through various training and mentorship programs, ensuring that they are equipped to meet the challenges of humanitarian work.

Job Overview:
The position of Associate Operations in Information Technology at WFP involves a range of technical and specialized tasks aimed at ensuring the effective delivery of IT services. The incumbent will work under the supervision of the Information Technology Officer and will be responsible for planning, organizing, coordinating, and setting objectives for IT operations. This role requires a high degree of personal responsibility and initiative, as the individual will manage resources, train and coordinate support staff, and oversee projects related to IT services. The Associate will also be expected to adapt and develop standard systems and processes to continuously improve the level of support provided. The position is crucial in coordinating and guiding colleagues while managing IT maintenance and support activities, ensuring compliance with organizational policies, including cybersecurity and data protection.

Duties and Responsibilities:
The main responsibilities of the Associate Operations in Information Technology include conducting system and computer equipment maintenance, overseeing network reliability, determining user needs, analyzing data, and producing accurate reports to recommend IT solutions. The incumbent will autonomously resolve inquiries, provide training and advice to clients and end-users, and ensure that IT standards and procedures are correctly applied. Additional duties include coordinating the implementation of new applications, drafting standard materials for user guidance, and implementing improvements in IT service delivery methods and processes. The Associate will also manage a team of IT support staff, ensuring that individual and collective objectives are met in accordance with relevant policies. Furthermore, the role involves following established emergency intervention processes to support food assistance needs during crises.

Required Qualifications:
Candidates must possess a strong specialization in IT, with knowledge and skills that enable them to adapt and develop standard systems and processes. They should have experience in managing complex technology units, with tangible results and decisive participation in project management. The role requires a solid understanding of IT service management frameworks, particularly ITIL, and experience in implementing technology solutions in humanitarian or governmental contexts. Additionally, candidates should demonstrate high ethical standards in technology use, as they will have access to restricted systems and resources.

Educational Background:
The minimum educational requirement for this position is the completion of secondary education, along with a post-secondary certificate in computer science, engineering, or a related field. This educational background is essential to ensure that the candidate has the foundational knowledge necessary for the technical aspects of the role.

Experience:
Candidates should have a minimum of six years of experience managing complex technology units, with a proven track record of supporting organizational changes through technological solutions. Experience in resource management, including personnel and budget oversight, is essential, as is familiarity with the design, implementation, and management of IT services in various operational contexts, preferably within the humanitarian sector.

Languages:
Fluency in Spanish is mandatory, and candidates must have at least an intermediate level of proficiency in English (B2). Proficiency in additional languages may be considered an asset, enhancing communication within the diverse environment of WFP.

Additional Notes:
The contract duration for this position is one year, with the possibility of extension. It is a fixed-term contract at the GS-6 level. The role is based in Bogota, Colombia, and WFP is committed to providing an inclusive work environment that supports individuals with disabilities. The organization does not charge any fees during the recruitment process and emphasizes the importance of submitting applications through their online system. Selected candidates will undergo rigorous reference and background checks to ensure compliance with WFP's standards of conduct.