Asistente de Operaciones de Tecnología de la Información

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization dedicated to saving lives in emergencies and using food assistance to build a pathway to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in numerous countries worldwide, employing thousands of individuals who are committed to its mission. WFP's core values include Integrity, Collaboration, Commitment, Humanity, and Inclusion, and it strives to create a diverse and inclusive work environment. WFP has been recognized for its efforts, notably being awarded the Nobel Peace Prize in 202

• The organization emphasizes the importance of personal and professional development for its employees through various training and mentorship programs, and it offers opportunities for career advancement across its global offices.

Job Overview:
The position of Asistente de Operaciones de Tecnología de la Información involves providing high-quality technical support and maintaining systems and data across various sectors to ensure effective IT service delivery. The role requires the individual to take responsibility for a range of processes and activities that necessitate the interpretation of guidelines and standard practices. The successful candidate will be expected to engage in system maintenance operations, including monitoring, diagnosing, and optimizing systems to ensure they function effectively. This position is crucial in supporting the overall mission of WFP by ensuring that technology and systems are utilized efficiently to aid in the delivery of humanitarian assistance.

Duties and Responsibilities:

• Conduct system maintenance operations, including monitoring, diagnosing, and optimizing systems to ensure effective functionality.
• Manage technology maintenance tasks, including standard repair, configuration, and storage, in compliance with data protection and access control mechanisms.
• Prepare files and systems for inventory and archiving tasks, ensuring that website content and directories are accurate and up-to-date.
• Assign tasks to colleagues, ensuring they are completed according to agreed standards and timelines to maintain effective service delivery.
• Respond to various technology and systems inquiries to assist WFP staff in delivering their services.
• Provide standard training to end-users on technology and systems, ensuring effective utilization of these resources.
• Systematically install server equipment and software, conducting testing and troubleshooting to contribute to effective technology operations.
• Maintain computer records, updating websites and statistical databases to ensure information is current and well-organized.
• Support the development of standard materials, such as training documentation and web content, on behalf of senior officials to ensure staff access to necessary information. 1
• Suggest improvements in methods and processes to support continuous enhancement of IT services. 1
• Follow established emergency intervention processes and procedures as needed to help create conditions conducive to meeting emergency food assistance needs. 1
• Automate operational and administrative processes using technological tools to improve efficiency, reduce manual tasks, and optimize workflow in coordination with user areas.

Required Qualifications:
Minimum standard academic qualifications required include completion of pre-university education. A post-secondary certificate in the relevant functional area is desirable. Candidates must possess five years of experience in the relevant functional area. Proficiency in Spanish is mandatory, and an intermediate level of English is desirable. Candidates should also have experience in resolving more complex technical problems and working with department heads to define functional area needs. Familiarity with customer service standards and the ability to address related issues or escalate them to higher authorities is also required.

Educational Background:
Candidates must have completed their pre-university education, and a post-secondary qualification in a relevant field is preferred. This educational background is essential to ensure that candidates possess the foundational knowledge necessary for the technical aspects of the role.

Experience:
The position requires a minimum of five years of relevant experience in the functional area. This experience should include technical problem-solving and collaboration with department heads to identify and address specific needs within various functional areas. Candidates should also have experience applying service delivery standards to resolve issues effectively.

Languages:
Proficiency in Spanish is mandatory for this position, as it is the primary language of communication within the organization. An intermediate level of English is considered desirable, as it may facilitate communication with international colleagues and stakeholders.

Additional Notes:
The position is classified as a Fixed Term contract at Grade G5, based in Havana, Cuba. The contract duration is for 12 months, with the possibility of extension based on organizational needs. WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees for applications or recruitment processes, and all applications must be submitted through the online recruiting system.