ICT Associate

Job Posting Organization:
The United Nations Population Fund (UNFPA) is the lead United Nations agency focused on delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. Established in 1969, UNFPA operates in over 150 countries and has a mission to promote the right of every woman, man, and child to enjoy a life of health and equal opportunity. The organization is dedicated to addressing the complex global challenges of population and development, reproductive health, and gender equality. UNFPA's strategic plan for 2026-2029 outlines its commitment to achieving the Sustainable Development Goals by 2030, emphasizing the importance of evidence-based policies and programs that respect human rights and promote gender equality.

Job Overview:
The ICT Associate position is crucial for overseeing the implementation of ICT policies and standards set by the headquarters, providing ICT and administrative support services to UNFPA Ghana, and offering daily technical support to users of information management tools and technology infrastructure. The role requires a proactive and service-oriented approach to enhance the operational efficiency of the Country Office. The ICT Associate will lead the ICT Unit, ensuring the seamless integration, reliability, and security" style="border-bottom: 1px dotted #007bff !important;">security of UNFPA’s technological infrastructure. This includes acting as the strategic focal point for all digital operations and ensuring that all staff have the necessary digital capacity and tools to achieve their objectives. The position demands a strong commitment to the organization's mission and values, as well as the ability to navigate a rapidly changing technological landscape.

Duties and Responsibilities:
The ICT Associate will be responsible for overseeing the implementation of ICT management systems and strategies, ensuring compliance with corporate information management and technology standards. Key responsibilities include providing support for the use of Atlas (UNFPA’s ERP system), advising on administrative business processes, and preparing results-oriented work plans. The incumbent will ensure the effective functioning of hardware and software packages, manage technical functions such as hardware repairs and software installations, and ensure timely upgrades of security programs. Additionally, the ICT Associate will oversee ICT security measures, ensuring compliance with established corporate standards and managing user access rights. The role also involves managing vendor relationships and monitoring performance to ensure satisfactory completion of IT-related contracts.

Required Qualifications:
Candidates must possess a Bachelor’s degree in information technology, Computer Science, or a related field. They should have at least three years of progressively responsible professional experience in ICT within a public or private sector organization. A good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security, and viral protection systems is essential. The ability to perform a variety of standard specialized and non-specialized tasks, review data, identify discrepancies, and resolve operational problems is also required. Candidates should demonstrate strong analytical skills and the ability to work effectively in a team environment.

Educational Background:
The educational requirement for this position is a Bachelor’s degree in information technology, Computer Science, or a related field. This foundational knowledge is critical for understanding the complexities of ICT systems and their application within the organization.

Experience:
The position requires a minimum of three years of progressively responsible professional experience in ICT. This experience should ideally be gained in a public or private sector organization, where the candidate has developed a strong understanding of ICT systems and their operational requirements. Candidates should have a proven track record of managing ICT projects and providing technical support to users.

Languages:
Fluency in oral and written English is mandatory for this position. Proficiency in a second UN language is considered an asset, enhancing the candidate's ability to communicate effectively in a diverse work environment.

Additional Notes:
This position offers an attractive remuneration package, including a competitive net salary, health insurance, and other benefits as applicable. UNFPA is committed to providing a work environment that reflects the values of gender equality, diversity, integrity, and a healthy work-life balance. The organization encourages applications from women, individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups. Reasonable accommodations may be provided to applicants with disabilities upon request to support their participation in the recruitment process. UNFPA promotes equal opportunities in terms of appointment, training, compensation, and selection for all, regardless of personal characteristics and dimensions of diversity.