Mapping and Referral Coordinator

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent organization dedicated to providing high-quality programming for refugees resettling in the United States. Established with the mission to help those in need, the IRC has been a leader in refugee assistance and resettlement efforts. The organization operates in multiple countries and employs a diverse workforce committed to humanitarian efforts. The IRC's initiatives are supported by various government agencies, including the Office of Refugee Resettlement (ORR), which plays a crucial role in funding and facilitating programs aimed at assisting refugees and other eligible populations. The IRC's commitment to service, accountability, integrity, and equality is reflected in its organizational culture and operational practices.

Job Overview:
The Mapping and Referral Coordinator position at the IRC is a limited-term role focused on enhancing the community-facing technical assistance and capacity-building efforts of the Switchboard initiative. This role is crucial for the period from April to September 2026, where the coordinator will be responsible for identifying, organizing, and connecting community partners with essential resources and services tailored for ORR-eligible populations. The coordinator will build upon existing state-level resource mapping by conducting thorough research, verifying, and documenting programs provided by ORR-funded initiatives, government agencies, local nonprofits, and community organizations across the United States. The position requires a proactive approach to strengthen the referral system by establishing clear pathways to mapped community resources and initiating referrals based on specific criteria such as location, eligibility, and individual needs. The Mapping and Referral Coordinator will work closely with the Senior Program Officer for State and Community Capacity Building (SCCB) and collaborate with various partners to ensure effective service delivery.

Duties and Responsibilities:
The duties and responsibilities of the Mapping and Referral Coordinator include:

• Completing and expanding state-level resource mapping to ensure comprehensive coverage beyond already mapped regions.
• Researching and documenting programs that serve ORR-eligible populations, including those offered by ORR-funded initiatives, state and municipal programs, local nonprofits, community-based organizations, and grassroots initiatives.
• Verifying and maintaining up-to-date contact information, eligibility criteria, and service offerings for all mapped programs.
• Supporting a comprehensive referral system that enables program officers and managers to efficiently refer callers to appropriate services based on location, eligibility, and needs.
• Ensuring consistency between the resource map and referral pathways.
• Developing and maintaining a searchable, organized database of mapped resources for use by Switchboard staff.
• Collaborating with the Switchboard communications team to ensure that public-facing materials are updated with the latest mapping data.
• Contributing to tracking, reporting, and quality improvement of program processes with the help of the Switchboard Monitoring and Evaluation (M&E) team.
• Tracking referral trends and outcomes, contributing to ongoing evaluation and reporting, and identifying gaps in service coverage. 1
• Staying updated on eligibility policies and service delivery changes. 1
• Providing consultation, coaching, and mentoring to community partners as needed. 1
• Performing other duties as assigned.

Required Qualifications:
The required qualifications for the Mapping and Referral Coordinator position include a Bachelor’s degree and a minimum of two to three years of experience in the non-profit sector, preferably with a background in the U.S. refugee admissions program (USRAP) and/or community engagement. Candidates should demonstrate the ability to promote an organizational culture that reflects the IRC’s core values of service, accountability, integrity, and equality. Experience with data management systems such as Airtable or similar platforms is preferred. The ideal candidate should possess excellent written and oral communication skills, enabling effective communication with colleagues and partners, as well as the ability to draft and edit various documents including memos, letters, reports, and proposals. Strong organizational skills are essential, with the ability to manage multiple tasks, set priorities, and meet deadlines. Candidates should also demonstrate success in working and communicating effectively in a multicultural environment, possess strong problem-solving skills, and have proficiency in Microsoft Office applications (Word, Excel, Outlook). Attention to detail and accuracy in work products is crucial, along with the ability to build internal and external relationships effectively.

Educational Background:
The educational background required for the Mapping and Referral Coordinator position includes a Bachelor’s degree from an accredited institution. This educational foundation is essential for understanding the complexities of the role and the various programs and services available to ORR-eligible populations. A degree in social work, public administration, or a related field may be particularly beneficial, although candidates from diverse educational backgrounds who meet the experience requirements are encouraged to apply.

Experience:
Candidates for the Mapping and Referral Coordinator position should have a minimum of two to three years of relevant experience in the non-profit sector. Experience specifically related to the U.S. refugee admissions program (USRAP) and community engagement is highly desirable. This experience should demonstrate the candidate's ability to navigate the complexities of refugee services and community resources, as well as their capacity to work effectively in a fast-paced, diverse environment. The role requires a self-starter who can work independently while also being an effective team member.

Languages:
Fluency in English, both spoken and written, is mandatory for the Mapping and Referral Coordinator position. Candidates should possess strong communication skills to effectively engage with colleagues and community partners. Additionally, knowledge of other languages such as Spanish, Arabic, or French is considered a valuable asset and may enhance the candidate's ability to connect with diverse populations and provide effective support to ORR-eligible individuals.

Additional Notes:
The Mapping and Referral Coordinator position is a remote role, allowing for flexibility in work location. However, there may be potential travel requirements depending on project needs. The compensation for this position ranges from $25.75 to $32.45 per hour, with the exact offer being calibrated based on factors such as work location, individual candidate experience, and skills relative to the defined job requirements. The IRC is committed to equal opportunity employment and considers all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. The organization adheres to professional standards and core values, ensuring a safe and supportive working environment for all employees.