Senior HR Specialist – Employee Listening & Engagement

Job Posting Organization:
The World Bank Group is a prominent global institution established to provide financial and technical assistance to developing countries. It is one of the largest sources of funding and knowledge for development, with a mission to end extreme poverty and promote shared prosperity. The organization comprises five institutions and operates in 189 member countries, with over 120 offices worldwide. The World Bank Group collaborates with public and private sector partners to invest in innovative projects and leverage data, research, and technology to address pressing global challenges. For more information, visit www.worldbank.org.

Job Overview:
The Senior HR Specialist – Employee Listening and Engagement is a pivotal role within the Talent and Career Development Center of Expertise at the World Bank Group. This position is responsible for shaping and implementing the organization’s employee listening and engagement strategy, ensuring that employee feedback is effectively translated into actionable insights that inform business and workforce decisions. The role requires a deep understanding of employee engagement practices, including the design and delivery of engagement surveys, and the ability to foster strong relationships with stakeholders across the organization. The selected candidate will work closely with HR Business Partners and other key stakeholders to enhance workforce engagement and ensure alignment with organizational priorities. This position is crucial for developing a cohesive listening framework that integrates various feedback mechanisms, such as pulse surveys and 360-degree feedback assessments, to drive meaningful improvements in employee experience and organizational effectiveness.

Duties and Responsibilities:
The Senior HR Specialist will be responsible for a comprehensive set of duties, including: driving the enhancement of the employee listening and engagement strategy; integrating various feedback mechanisms into a cohesive framework; leading the design and implementation of employee engagement initiatives; managing annual and bi-annual listening activities; developing post-survey initiatives to translate feedback into actionable plans; facilitating training related to employee engagement practices; overseeing external consultants to ensure quality delivery; monitoring the effectiveness of engagement programs through data analysis; building strong relationships with business leaders and HR colleagues; engaging with external organizations to stay updated on best practices; preparing high-quality communication materials; conducting focus groups and engagement sessions; and participating in special projects as assigned.

Required Qualifications:
Candidates must possess a Master’s degree in Human Resources, Business Administration, Behavioral Sciences, Organizational Development/Behavior, or a related field, along with a minimum of eight years of relevant professional experience. Proven expertise in leading HR and talent management practices, particularly in employee engagement and listening approaches, is essential. Candidates should have experience designing and delivering employee listening mechanisms, such as engagement surveys and focus groups, and should be adept at translating survey results into effective action plans. Strong analytical and problem-solving skills, along with excellent project management capabilities, are also required. Additionally, candidates must demonstrate strong communication skills and the ability to build trusted relationships across diverse client groups.

Educational Background:
A Master’s degree in a relevant field such as Human Resources, Business Administration, Behavioral Sciences, or Organizational Development/Behavior is required for this position. This educational background provides the necessary theoretical foundation and practical knowledge to effectively manage employee engagement and listening initiatives within the organization.

Experience:
The position requires a minimum of eight years of relevant professional experience in human resources, with a strong focus on employee engagement and listening practices. Candidates should have a proven track record of leading HR initiatives and managing talent effectively, as well as experience in designing and implementing employee listening mechanisms that generate actionable insights.

Languages:
The mandatory language for this position is English. Proficiency in additional languages may be considered an advantage, particularly if they enhance communication with diverse stakeholders within the organization.

Additional Notes:
This position is classified as an international recruitment role with a term duration of four years. The World Bank Group offers a comprehensive benefits package, including a retirement plan, medical, life and disability insurance, and paid leave, including parental leave. The organization is committed to diversity and inclusion, ensuring equal opportunities for all candidates regardless of gender, religion, race, ethnicity, sexual orientation, or disability. The role is based in Washington, DC, and involves engaging with various stakeholders at all levels of the organization.