Information Systems Coordinator

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. Established in 1933, the IRC has grown to operate in over 40 countries and 26 U.S. cities, providing assistance to millions of people each year. The organization is committed to upholding the highest standards of professional conduct and integrity, ensuring that all employees adhere to its core values of Integrity, Service, Equality, and Accountability. The IRC employs thousands of staff worldwide, working collaboratively to deliver effective programs and services to those in need.

Job Overview:
The Information Systems Coordinator plays a pivotal role in the management and support of RAI's primary information systems, specifically IRIS and ETO. This position is integral to the Research, Analysis, and Learning team at the IRC's headquarters and is responsible for providing technical assistance, support, and administration for these systems. The coordinator will report directly to the director" style="border-bottom: 1px dotted #007bff !important;">Deputy Director of Information Systems and will work closely with a team of 4-6 additional support staff and interns. The primary focus of this role is to ensure that the organization meets its goal of data-driven, evidence-based programming by responding to support requests from over 1000 end users, troubleshooting issues, and ensuring timely resolutions. The coordinator will also be responsible for developing and disseminating training resources to staff across the network, thereby enhancing the overall effectiveness of the information systems in use. This position requires a proactive approach to problem-solving and a commitment to maintaining high standards of data quality and user support.

Duties and Responsibilities:
The Information Systems Coordinator will serve as an expert in both the IRIS and ETO systems, providing end-user support to over 1000 users while adhering to established escalation protocols. Key responsibilities include managing new account creation requests, facilitating training sessions for staff, producing and updating training materials, and serving as the point of contact for ETO Local Site Administrators. The coordinator will participate in quarterly release planning and execution of system enhancements, bug fixes, and larger-scale buildouts, including custom query and report building. Additionally, the coordinator will work with support staff, program staff, and technical advisors to implement quality assurance measures and coordinate regular meetings with stakeholders to ensure that the systems meet program and departmental needs. Other duties may be assigned as necessary to support the organization's objectives.

Required Qualifications:
Candidates for the Information Systems Coordinator position should possess a university degree, preferably in Social Sciences, Information Systems, or a related field. Knowledge or experience with social service case management or program management software, particularly ETO, is highly desirable. Proficiency in the Microsoft Office suite, especially Excel, is essential. Attention to detail and the ability to follow instructions precisely are critical for success in this role. Candidates should demonstrate the ability to quickly learn new information systems and support software, including IRIS, ETO, and ServiceNow. Strong organizational skills and the ability to work effectively under pressure in a fast-paced environment are also required. A flexible work attitude, strong customer service skills, and the ability to work both independently and as part of a team are essential attributes for this position.

Educational Background:
A university degree is strongly preferred for this position, ideally in fields such as Social Sciences, Information Systems, or a related discipline. This educational background will provide the foundational knowledge necessary to understand the complexities of information systems and their application in social service contexts.

Experience:
The ideal candidate should have relevant experience in information systems support, particularly in environments that utilize case management or program management software. Experience working with relational databases and client relationship management systems is also beneficial. Candidates should have a proven track record of providing technical support and training to end users, demonstrating the ability to manage multiple tasks and priorities effectively.

Languages:
While specific language requirements are not mentioned, proficiency in English is mandatory given the nature of the position and the organization’s operational context. Additional language skills may be considered an asset, particularly in regions where the IRC operates.

Additional Notes:
This position offers a competitive compensation range of $24.00 to $36.00 per hour, depending on various factors such as labor market conditions, job type, and individual candidate experience. The IRC is an Equal Opportunity Employer and considers all applicants based on merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. The organization is committed to creating a safe and inclusive work environment and adheres to professional standards that promote integrity and accountability. Benefits for short-term employees in the U.S. include a 403b retirement savings plan with immediate vesting, sick leave, and access to an Employee Assistance Program for staff and their families.