Microsoft Productivity & Cloud Engineer

Job Posting Organization:
The World Wildlife Fund (WWF) is one of the world's leading conservation organizations, dedicated to preserving the natural world and addressing the most pressing environmental challenges. Established in 1961, WWF operates in over 100 countries and has a diverse workforce of more than 6,000 employees. The organization focuses on various conservation efforts, including wildlife protection, habitat preservation, and climate change mitigation, working collaboratively with local communities, governments, and businesses to achieve sustainable solutions.

Job Overview:
The Microsoft Productivity & Cloud Engineer position at WWF is a critical role that involves supporting, optimizing, and evolving Microsoft 365 productivity and cloud services for WWF-US and its Country Offices. This position requires a blend of deep technical expertise and strong cultural and linguistic fluency, enabling the engineer to provide regionally aligned support while contributing to global standards, governance, and continuous improvement. The role is essential for enhancing collaboration and productivity across various teams and ensuring that the organization's technological infrastructure meets the needs of its diverse operations.

Duties and Responsibilities:
The duties and responsibilities of the Microsoft Productivity & Cloud Engineer include:

• Supporting and optimizing the administration of Microsoft 365 productivity services, including Microsoft Teams, OneDrive, and SharePoint.
• Designing solutions for staff workflows using advanced Microsoft tools such as Power Apps and Power Automate.
• Partnering with regional teams to improve the adoption and effective use of collaboration tools.
• Providing localized guidance and support in both English and Spanish.
• Managing user accounts and identity management, ensuring alignment with least-privilege principles.
• Supporting onboarding, offboarding, and role-change processes for staff and contractors.
• Collaborating with U.S.-based IT teams to ensure consistency with enterprise architecture.
• Monitoring service health and proactively identifying risks or service degradation.
• Participating in incident response and business continuity planning. 1
• Maintaining operational documentation and knowledge base content in English and Spanish. 1
• Evaluating new Microsoft 365 features and assessing regional readiness and impact. 1
• Performing other duties as assigned.

Required Qualifications:
The required qualifications for the Microsoft Productivity & Cloud Engineer position include:

• A degree in IT or a related field is highly preferred.
• Verbal and written fluency in English and Spanish is required.
• A minimum of 8 years of relevant experience supporting Microsoft 365 productivity services in an enterprise environment.
• Hands-on experience with administering Microsoft Teams, SharePoint Online, and user identity management.
• Strong understanding of collaboration workflows between SharePoint, Teams, and OneDrive.
• Ability to communicate technical concepts clearly to non-technical users.
• Experience working in a global or multi-country organization is strongly preferred.
• A mission-driven mindset with sensitivity to diverse cultural environments.

Educational Background:
Candidates for the Microsoft Productivity & Cloud Engineer position should ideally possess a degree in Information Technology or a related field. This educational background provides the foundational knowledge necessary for understanding complex IT systems and cloud services, which are critical for the role.

Experience:
The position requires a minimum of 8 years of relevant experience in supporting Microsoft 365 productivity services within an enterprise environment. This experience should include administering Microsoft Teams, SharePoint, and user identity management, as well as troubleshooting access and permission issues. Candidates should also have experience working in a global or multi-country organization, demonstrating the ability to support users across different cultures and technical maturity levels.

Languages:
Fluency in English and Spanish is mandatory for this position, as the role involves providing support and guidance in both languages. Additional language skills may be considered a plus, particularly if they align with the regions where WWF operates.

Additional Notes:
The Microsoft Productivity & Cloud Engineer position is a full-time role that may require after-hours work, including weekends or holidays, due to unexpected critical outages or planned maintenance. The position is open to candidates based in eligible locations, including Mexico and several other Latin American countries. WWF promotes equal employment opportunities for all qualified individuals, ensuring a diverse and inclusive workplace.