IT Program Analyst (Regional Coordinator)

Job Posting Organization:
The World Bank Group (WBG) is a prominent global partnership established in 1944, comprising five institutions aimed at providing funding and knowledge for development solutions. With 188 member countries and over 120 offices worldwide, the WBG employs nearly 15,000 staff members. Its mission is to eradicate extreme poverty and promote shared prosperity on a livable planet. The organization leverages the strengths of its institutions—IBRD, IDA, IFC, MIGA, and ICSID—to deliver tailored development solutions supported by financial resources, expert knowledge, and collaborative services. The WBG is recognized as one of the largest sources of funding and knowledge for developing countries, addressing the world's most pressing development challenges through innovative projects and partnerships.

Job Overview:
The IT Program Analyst (Regional Coordinator) position is integral to the World Bank Group's Information and Technology Solutions (ITS) team, which plays a crucial role in enabling the organization to fulfill its mission by providing transformative information and technology solutions to staff across more than 130 client countries. The primary purpose of this role is to offer region-wide administrative and client support, facilitating agile delivery and standardizing operations to enhance service quality and promote continuous improvement across all ITSR2 sites. The position requires a proactive approach to managing communications, logistics, and stakeholder engagement, ensuring that the team operates efficiently and effectively in a dynamic environment. The role also involves coordinating various administrative tasks, managing calendars, and supporting procurement and finance activities, all while fostering a collaborative and productive work atmosphere.

Duties and Responsibilities:
The duties and responsibilities of the IT Program Analyst (Regional Coordinator) encompass a wide range of tasks aimed at ensuring smooth operations within the team. Key responsibilities include acting as the regional front-office coordinator by managing shared mailboxes, triaging requests, and standardizing communications across ITSR

• The role involves scheduling and logistics management, including coordinating multi-country calendars, room bookings, travel arrangements, and regional events. The analyst will prepare agendas, materials, minutes, and follow-ups for meetings, as well as manage complex itineraries, visas, and security" style="border-bottom: 1px dotted #007bff !important;">security clearances. Additionally, the position requires maintaining regional trackers, consolidating reports, and ensuring consistent file organization. The analyst will also provide procurement and finance support by drafting reports, tracking deliveries and invoices, and liaising with various offices to ensure compliance with institutional procedures. Other responsibilities include managing the manager's calendar, preparing meeting materials, serving as a point of contact for stakeholders, coordinating team operations and logistics, and overseeing onboarding and offboarding processes. The role also involves knowledge and document management, communications, planning meetings and events, project support, and contributing to team wellbeing and engagement initiatives. Furthermore, the analyst will participate in process improvement efforts and agile enablement activities, ensuring that workflows are streamlined and effective.

Required Qualifications:
Candidates for the IT Program Analyst (Regional Coordinator) position must possess a minimum of a Bachelor’s degree or equivalent experience. Additionally, they should have 2 to 4 years of experience in administrative or client support roles, particularly within IT service operations, and demonstrate a proven ability to coordinate activities across multiple sites. Preferred qualifications include certifications such as ITIL Foundation and Scrum Master PSM I/CSM (or equivalent). The ideal candidate should exhibit strong client service and communication skills, with a clear and professional command of English and the ability to engage sensitively with diverse offices. Organizational skills and attention to detail are essential, as is a solid technical foundation in M365 and ITIL practices. Familiarity with agile methodologies, including Scrum and Kanban, is also beneficial, along with a commitment to compliance with procurement and data handling procedures.

Educational Background:
The educational background required for the IT Program Analyst (Regional Coordinator) position includes a Bachelor’s degree or an equivalent level of education. This foundational education should ideally be complemented by relevant coursework or training in information technology, business administration, or a related field, which would provide the necessary skills and knowledge to effectively support the organization's IT service operations and administrative functions.

Experience:
The position requires candidates to have between 2 to 4 years of relevant experience in administrative or client support roles, particularly in the context of IT service operations. This experience should include a demonstrated ability to coordinate activities across multiple locations, manage complex schedules, and engage with various stakeholders effectively. Candidates with experience in international organizations or similar environments will be particularly well-suited for this role, as they will be familiar with the dynamics of working in a diverse and multicultural setting.

Languages:
The mandatory language requirement for this position is proficiency in English, as clear and professional communication is essential for effective engagement with stakeholders across the organization. While English is the primary language of communication, knowledge of additional languages may be considered advantageous, particularly if they align with the regions in which the World Bank operates, enhancing the candidate's ability to interact with diverse teams and clients.

Additional Notes:
This position is a local recruitment opportunity with a term duration of 3 years. The role is classified at the GE grade level, indicating a mid-level position within the organization. The World Bank Group offers a comprehensive benefits package, including a retirement plan, medical, life, and disability insurance, as well as paid leave, including parental leave. The organization is committed to fostering an inclusive and diverse workforce, ensuring equal opportunities for all candidates regardless of gender, identity, religion, race, ethnicity, sexual orientation, or disability. The closing date for applications is set for April 5, 2026, at 11:59 PM UTC.