Digital Knowledge Management System Testing and Support Analyst

Job Posting Organization:
The Food and Agriculture Organization (FAO) Regional Office for Asia and the Pacific (FAORAP) is a branch of the United Nations that focuses on improving agricultural practices and security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security in the Asia-Pacific region. Established to address the diverse challenges faced by countries in this area, FAORAP collaborates with various stakeholders to implement programs that enhance agricultural productivity, sustainability, and resilience against climate change. The organization employs a significant number of professionals across multiple countries, working towards a common mission of eradicating hunger and improving nutrition. FAORAP operates in numerous countries throughout Asia and the Pacific, engaging in various initiatives that align with the Sustainable Development Goals (SDGs).

Job Overview:
The Digital Knowledge Management System Testing and Support Analyst will play a crucial role in the effective rollout of a Digital Knowledge Management System (KMS) designed to monitor, evaluate, and manage knowledge related to FAO programs in the Asia-Pacific region. This position involves collaborating closely with FAO Country Offices and project teams to ensure that the KMS is effectively implemented and utilized. The analyst will be responsible for reviewing the KMS design, developing informative materials, and supporting the onboarding of users and projects. The role requires a strong understanding of digital systems and the ability to engage with various stakeholders to promote organizational learning and accountability. The analyst will also be tasked with identifying system issues and suggesting improvements to enhance usability and functionality, ensuring that the KMS meets the diverse needs of FAO's interventions.

Duties and Responsibilities:
The duties and responsibilities of the Digital Knowledge Management System Testing and Support Analyst include: reviewing the KMS design, structure, and features; developing written and presentation materials to inform stakeholders about the system; supporting the design and execution of a country rollout strategy; engaging with country office and project staff for onboarding; assisting users in setting up projects in different environments; managing access for various roles; reviewing project setups and configurations; identifying user and system issues; maintaining project rollout plans; and performing other related activities as required. The analyst will also be responsible for ensuring that the KMS effectively tracks project spending and aligns with program-level indicators, contributing to the overall success of FAO's initiatives in the region.

Required Qualifications:
Candidates must possess a university degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in fields such as Information Systems, Computer Science, Information Technology, Data Management, Knowledge Management, Monitoring & Evaluation, or a related area. Additionally, candidates should have relevant experience in digital system implementation, system testing, user support, and access management. Specifically, at least 1 year of experience is required for Category C, 5 years for Category B, and 10 years for Category A. Full proficiency or working knowledge of English is mandatory, and candidates should demonstrate core competencies such as results focus, teamwork, communication, building effective relationships, and knowledge sharing.

Educational Background:
The educational background required for this position includes a university degree in Information Systems, Computer Science, Information Technology, Data Management, Knowledge Management, Monitoring & Evaluation, or a related field. This educational foundation is essential for understanding the complexities of digital systems and their implementation in a multi-country context, as well as for engaging effectively with stakeholders across various levels of the organization.

Experience:
The level of experience needed for this position varies based on the category of the candidate. For Category C, a minimum of 1 year of relevant experience is required, while Category B requires at least 5 years, and Category A necessitates 10 years of experience in areas such as digital system implementation, system testing, user support, and knowledge/data management systems. Candidates should have a proven track record of successfully supporting digital platforms and managing user access, as well as experience in coordinating with technical teams and project managers.

Languages:
Full proficiency or working knowledge of English is mandatory for this position. Additionally, knowledge of other languages such as Chinese, French, Spanish, Arabic, or Russian is considered an asset, enhancing the candidate's ability to engage with diverse stakeholders and contribute to the organization's multilingual environment.

Additional Notes:
This position is likely to be full-time and may involve working in a multicultural and international environment. The role may also require candidates to be flexible and adaptable to different working conditions, as they will be supporting the rollout of the KMS across various countries and projects. Compensation and benefits details are not specified in the job ad, but candidates can expect a competitive package in line with UN standards.