Application Developer

Job Posting Organization:
The job posting organization is the United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA). Established in 1949, UNRWA provides assistance and protection to millions of Palestine refugees. The agency operates in five fields: Jordan, Lebanon, Syria, the West Bank, and Gaza. UNRWA's mission is to help Palestine refugees achieve their full potential in human development, and it employs thousands of staff across various sectors, including education, health, and social services.

Job Overview:
The Application Developer will be responsible for the day-to-day development activities of the application development team. This role involves the design, testing, development, and deployment of eUNRWA solutions, web applications, and interfaces with both internal and external partner systems. The developer will work within the overall software development lifecycle and will coordinate with other units within the Digital Impact, Technology and Innovation Department (DITID) to provide technical solutions. The expectation is to implement software solutions that are high-performing, optimized, and efficient, in compliance with defined standards and business processes. The position is expected to last until the end of December 2026, indicating a long-term commitment to the development and maintenance of these applications.

Duties and Responsibilities:
The specific outputs and tasks for this role include but are not limited to: designing, developing, deploying, and supporting Microsoft Dynamics 365 Customer Engagement (CE) solutions; configuring and customizing CE, including plugins, custom workflows, web resources, and automation; designing and implementing integrations between Dynamics 365 CE and external systems, including data migration from multiple sources; configuring and maintaining CE environments for development, testing, and production; collaborating with focal points and vendors to resolve functional, technical, and performance issues; adhering to established Incident, Problem, and Change Management processes; preparing and maintaining comprehensive technical documentation for configurations, integrations, and deployments; and coordinating agile development activities to ensure timely delivery of CE features and enhancements.

Required Qualifications:
The required qualifications for this position include a university degree from an accredited educational institution in computer sciences, information technology, or a related discipline. Additionally, a minimum of 6 years of experience in product leadership, solution delivery, or Dynamics 365 CE-focused roles is necessary. Candidates must have proven experience in designing, configuring, and supporting Dynamics 365 Customer Engagement (CE) solutions, along with hands-on expertise in CE customizations, including plugins, custom workflows, automation, and web resources. Strong experience in designing and implementing integrations between CE and external applications is also required, as well as demonstrated experience in managing data migration into Dynamics 365 CE.

Educational Background:
Candidates must possess a university degree from an accredited educational institution in computer sciences, information technology, or a related discipline. This educational background is essential to ensure that the candidate has the necessary theoretical knowledge and technical skills required for the role.

Experience:
The position requires a minimum of 6 years of relevant experience in product leadership, solution delivery, or roles specifically focused on Dynamics 365 CE. This level of experience is crucial for the candidate to effectively handle the responsibilities associated with the position, including the design and implementation of complex software solutions.

Languages:
Fluency in both Arabic and English is required for this position, as these are the working languages of UNRWA. Proficiency in these languages is essential for effective communication and collaboration within the organization and with external partners.

Additional Notes:
The consultancy is based in UNRWA Headquarters in Amman, Jordan. The selected candidate will receive a monthly remuneration equivalent to A16 Step 1, amounting to JOD 1,190.43 for every fully completed month. The duration of the contract is up to 12 months, with the possibility of extension subject to the availability of funds, continuing need, and satisfactory performance. It is important to note that the United Nations does not charge a fee at any stage of the recruitment process, including application, interview, or training, and does not require information regarding applicants' bank accounts.