Client and Community Engagement Coordinator

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Established in 1933, the IRC has grown to operate in over 40 countries and 26 U.S. cities, employing thousands of staff members who are dedicated to providing assistance to those in need. The organization’s mission is to help people affected by conflict and disaster to recover and rebuild their lives, ensuring that they have access to essential services, support, and opportunities for a better future.

Job Overview:
The Client and Community Engagement Coordinator is a pivotal role within the IRC Arizona offices located in Phoenix and Tucson. This position is primarily focused on coordinating outreach and engagement activities that are client-facing, ensuring that clients have access to the services they need. The Coordinator will be responsible for planning, organizing, and supporting various activities such as food distributions, client information sessions, and community-based events. These activities are designed to enhance client access to services and strengthen the connections between clients, programs, and community partners. The role requires close collaboration with case coordination teams to align outreach activities with program needs and client priorities, ensuring that service delivery timelines are met. Additionally, the Coordinator will support broader client engagement initiatives, feedback mechanisms, and community partnership efforts, working alongside the Community Engagement and Advocacy Senior Manager and the director" style="border-bottom: 1px dotted #007bff !important;">Deputy Director of Programs.

Duties and Responsibilities:
The major responsibilities of the Client and Community Engagement Coordinator include coordinating food distributions and outreach activities across Phoenix and Tucson, which involves logistics, scheduling, partner coordination, and providing on-site support. The Coordinator will plan and facilitate client information sessions that cover IRC programs, services, benefit eligibility, and community resources. Acting as a liaison, the Coordinator will ensure that outreach efforts are effectively communicated and tracked between case coordination teams and community partners. Tracking outreach activities, participation, and outcomes is essential for planning and reporting purposes. Furthermore, the Coordinator will support outreach strategies and advocacy efforts in collaboration with office leadership and the Community Engagement and Advocacy Senior Manager. Maintaining relationships with community partners, including food banks and ethnic community-based organizations, is also a key responsibility. The Coordinator will organize community events and group sessions that foster trust and connection, while also supporting community leadership development and civic engagement initiatives.

Required Qualifications:
Candidates for the Client and Community Engagement Coordinator position should possess an undergraduate degree in a relevant field of study, although this is preferred rather than mandatory. A minimum of three years of relevant professional experience is required, particularly in roles that involve working with refugees, asylees, victims of human trafficking, or immigrant populations. Demonstrated experience in community outreach or engagement is preferred. Strong written, verbal, and interpersonal communication skills are essential, as the role requires effective interaction in a cross-cultural and multidisciplinary environment. The ability to build relationships and present information to diverse audiences is crucial, along with strong organizational and time management skills to manage multiple priorities and meet deadlines. Proficiency in Microsoft Office applications is required.

Educational Background:
The educational background required for this position includes an undergraduate degree in a relevant field. This educational foundation is important to ensure that the Coordinator has the necessary knowledge and skills to effectively engage with clients and community partners, as well as to understand the complexities of the services provided by the IRC.

Experience:
The position requires a minimum of three years of relevant professional experience. This experience should ideally include direct work with refugee and immigrant populations, as well as involvement in community outreach or engagement initiatives. Candidates should demonstrate a strong understanding of the challenges faced by these populations and possess the skills necessary to effectively support their needs.

Languages:
Proficiency in English is mandatory for this position. Additionally, bilingual ability in languages such as Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other languages spoken by refugee or immigrant communities is preferred. This language proficiency will enhance the Coordinator's ability to communicate effectively with clients from diverse backgrounds.

Additional Notes:
The working environment for this position includes a combination of standard office settings, remote work, and field time within the service delivery area. The Coordinator must be able to lift items weighing 35 pounds or more, such as furniture, household supplies, and food boxes. The compensation for this role is based on various factors, including the labor market, job type, internal equity, and budget considerations. The IRC is an Equal Opportunity Employer and adheres to professional standards that promote integrity, service, equality, and accountability. The organization offers a comprehensive benefits package, including paid time off, medical insurance, retirement savings plans, and an Employee Assistance Program.