Administrative Assistant

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent international humanitarian non-governmental organization (INGO) that was founded in 1933 at the behest of Albert Einstein. The organization is dedicated to responding to the world's most severe humanitarian crises, providing essential services to restore health, safety, education, economic wellbeing, and empowerment to individuals affected by conflict and disaster. The IRC operates in over 40 countries and 29 cities across the United States, employing a diverse workforce committed to making a lasting impact on the lives of millions. The IRC's mission is to help people survive, reclaim control of their futures, and strengthen their communities, embodying a force for humanity that delivers hope and dignity to those in need. The organization is known for its innovative approaches and solutions-driven mindset, making it a leader in humanitarian efforts worldwide.

Job Overview:
The Administrative Assistant position is crucial within the IRC Immigration Legal Services team, serving as the primary point of contact for clients seeking assistance. This role requires the individual to provide comprehensive administrative support while engaging directly with clients in a dynamic and fast-paced environment. The Administrative Assistant is responsible for maintaining professional standards in capturing accurate client information, coordinating appointments, and ensuring effective communication. The position also involves outreach efforts to inform the community about the services offered through the IRC immigration program. Reporting to the Senior Legal Representative or other designated supervisors, the Administrative Assistant collaborates closely with all members of the immigration team to facilitate smooth operations and enhance client experiences.

Duties and Responsibilities:
The Administrative Assistant will undertake a variety of responsibilities, including but not limited to: maintaining up-to-date knowledge of the IRC office's case acceptance policies, conducting preliminary screenings for walk-in clients to assess eligibility for immigration legal services, scheduling appointments for clients with legal staff, and following up with clients through reminder communications. The role also involves maintaining a detailed database of client information, answering inquiries via phone, email, and text, and logging all communications in the case management software. Additionally, the Administrative Assistant will track service inquiries, open and log mail related to immigration programs, create and maintain case files, and ensure compliance with confidentiality protocols. Other tasks may be assigned by the supervisor as needed.

Required Qualifications:
Candidates for the Administrative Assistant position should possess strong organizational skills and a keen attention to detail. A bilingual proficiency in English and a major client language is highly preferred, along with fluency in both spoken and written English. Knowledge of immigration legal services is beneficial, and experience working in multicultural environments, particularly with individuals who are Limited English Proficient (LEP), is highly desired. The ideal candidate will be a self-starter with excellent problem-solving abilities, capable of prioritizing tasks effectively in a client-facing role. A collaborative spirit and the ability to contribute both independently and as part of a team are essential.

Educational Background:
While specific educational requirements are not explicitly stated, a background that supports the administrative and legal aspects of the role is advantageous. This may include coursework or training in administration, legal studies, or related fields that enhance the candidate's ability to perform the duties required of the Administrative Assistant.

Experience:
The position requires candidates to have relevant experience in administrative roles, particularly in environments that involve client interaction and support. Experience in immigration services or legal assistance is a plus, as it provides valuable context for the responsibilities of the role. Familiarity with case management systems and administrative processes is also beneficial.

Languages:
Fluency in English is mandatory, and proficiency in a major client language is highly preferred to effectively communicate with the diverse client base served by the IRC. Additional language skills can enhance the candidate's ability to connect with clients and provide necessary support.

Additional Notes:
The Administrative Assistant position is based in a standard office setting at the IRC's Atlanta office, with potential requirements for evening or weekend work as needed. Reliable transportation is necessary for off-site work at various program locations, such as schools and community centers. The compensation for this role ranges from $17.80 to $19.40 per hour, depending on various factors including the labor market and individual candidate experience. The IRC offers a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, retirement savings plans, and an Employee Assistance Program. The IRC is committed to equal opportunity employment and considers all applicants based on merit without discrimination.