UN Volunteer Reception Area Assistant

Job Posting Organization:
The Office of the UNHCR, established on December 14, 1950, by the UN General Assembly, is dedicated to leading and coordinating international efforts to protect refugees and resolve refugee-related issues globally. The agency's primary mission is to safeguard the rights and well-being of refugees, ensuring that individuals can exercise their right to seek asylum and find safe refuge in another state. The UNHCR also facilitates voluntary repatriation, local integration, or resettlement in a third country, reflecting its commitment to addressing the needs of displaced populations. With a significant presence in Jordan, where over 420,000 registered refugees reside, primarily from Syria, the UNHCR operates in one of its largest missions, adapting to the rapidly changing circumstances faced by refugees.

Job Overview:
The UN Volunteer Reception Area Assistant plays a crucial role in managing the community needs within the Zaatari camp, which was established as a temporary refuge for Syrian refugees. This position is vital for ensuring the smooth operation of the reception area, which serves as the first point of contact for refugees entering the camp. The assistant will be responsible for various administrative tasks, including monitoring the site, maintaining inventory records, and ensuring the reception area is ready for daily operations. The role requires flexibility, as the assistant may need to work night shifts to accommodate urgent cases. The assistant will also engage with refugees to collect field-related information and assist in managing the distribution of caravans to eligible families. This position demands a proactive approach to problem-solving and a commitment to supporting the refugee community effectively.

Duties and Responsibilities:
The UN Volunteer Reception Area Assistant will undertake a variety of responsibilities, including: conducting all administrative matters in the UNHCR Reception Area in Zaatari camp; reporting maintenance and cleaning needs; monitoring the site for safety and operational readiness; performing daily checks to ensure compliance with standard operational procedures; being available for night shifts when necessary; supporting the prioritization and review of response actions for referrals from different UNHCR units; assisting with data entry and communication with camp refugees; updating the waiting list for caravan distribution; reviewing and updating eligibility criteria for caravan distribution; reporting on vacant or closed shelters; following up on issues related to Mobile Wallet services; and performing any other related tasks as assigned by the Field Officer.

Required Qualifications:
Candidates must possess a strong commitment to the principles of voluntary engagement, integrity, and professionalism. They should demonstrate accountability and a willingness to engage in continuous learning. Teamwork and respect for diversity are essential, as is effective communication. The role requires individuals who can adapt to the dynamic environment of a refugee camp and who are dedicated to serving the needs of the refugee population.

Educational Background:
While specific educational qualifications are not explicitly stated, candidates are expected to have a background that supports their ability to perform administrative tasks effectively. This may include experience in community service, social work, or related fields that emphasize engagement with diverse populations and administrative responsibilities.

Experience:
The position is suitable for individuals with experience in administrative roles, particularly in humanitarian or community service settings. Experience working with refugees or in similar environments is highly desirable, as it equips candidates with the necessary skills to navigate the complexities of refugee assistance and camp management.

Languages:
Proficiency in Arabic is mandatory, given the context of the role and the population served. Knowledge of English is also beneficial, as it may facilitate communication with UNHCR staff and documentation. Additional languages relevant to the refugee population may be advantageous but are not explicitly required.

Additional Notes:
This position is classified as a UN Volunteer assignment, which means that the volunteer will be responsible for arranging their own housing and living essentials. The role is based in Sub Office Mafraq, a B category duty station, where working conditions can be challenging due to the hot and dry desert climate. Candidates living close to the camps are preferred, as this proximity allows for quicker response times in emergencies. Volunteers will receive a Monthly Volunteer Living Allowance (VLA) of JOD 458.03, along with annual and learning leaves, free medical and life insurance, and access to various learning platforms.