ICT Officer

Job Posting Organization:
VSO (Voluntary Service Overseas) is a not-for-profit organization dedicated to promoting volunteering as a powerful and practical means to combat poverty and inequality. Established with the mission to create lasting change through volunteering, VSO believes in empowering individuals in some of the world's poorest and most fragile regions rather than merely providing aid. The organization operates on the principle that people in developing countries possess the desire, power, courage, and determination to shape their own futures. Through its Volunteering for Development (VfD) approach, VSO prioritizes the most marginalized individuals, fostering active citizenship that drives local community-led change and contributes to sustainable development goals long after projects or grants conclude. VSO's commitment to these principles is grounded in years of evidence and learning, ensuring that their initiatives are impactful and sustainable.

Job Overview:
The ICT Officer plays a crucial role in providing reliable and efficient information and communication technology (ICT) support to VSO staff and operations. This position is essential for ensuring that all ICT systems, equipment, and services are effectively maintained, secure, and aligned with VSO policies to support program delivery. The officer will be responsible for troubleshooting technical issues, maintaining hardware and software, and ensuring that all ICT resources are utilized effectively to enhance the productivity of VSO's operations. The role requires a proactive approach to identifying and implementing improvements in ICT services, ensuring that VSO staff have the necessary tools and support to carry out their work efficiently. The ICT Officer will also be involved in training staff on the use of ICT resources and promoting best practices in technology use within the organization.

Duties and Responsibilities:
The duties and responsibilities of the ICT Officer include but are not limited to:

• Providing technical support to VSO staff for all ICT-related issues, ensuring timely resolution of problems.
• Maintaining and managing ICT systems, including hardware, software, and network infrastructure, to ensure optimal performance.
• Implementing security" style="border-bottom: 1px dotted #007bff !important;">security measures to protect VSO's ICT resources and data from unauthorized access and cyber threats.
• Assisting in the procurement of ICT equipment and software, ensuring that purchases align with VSO's policies and budget.
• Conducting regular assessments of ICT systems and services to identify areas for improvement and implement necessary upgrades.
• Training staff on the effective use of ICT tools and resources, promoting best practices in technology use.
• Collaborating with other departments to ensure that ICT services meet the needs of various programs and initiatives.
• Keeping up-to-date with the latest developments in ICT and recommending new technologies that could benefit VSO's operations.

Required Qualifications:
The ideal candidate for the ICT Officer position should possess the following qualifications:

• A strong understanding of information and communication technology principles and practices.
• Proven experience in providing technical support and troubleshooting ICT issues.
• Familiarity with network management, cybersecurity, and data protection measures.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, to effectively interact with staff at all levels.
• Ability to work collaboratively in a team environment and build positive working relationships.
• A commitment to VSO's mission and values, particularly in promoting equal opportunities and diversity.

Educational Background:
Candidates should have a relevant educational background, typically a degree in Information Technology, Computer Science, or a related field. Additional certifications in ICT management or support may be advantageous and demonstrate a commitment to professional development in the field.

Experience:
The position requires a minimum of 2-3 years of experience in an ICT support role, preferably within a non-profit or development organization. Experience in managing ICT systems and providing training to staff is highly desirable. Candidates should also have a track record of successfully implementing ICT solutions that enhance organizational efficiency.

Languages:
Fluency in English is mandatory, as it is the primary language of communication within VSO. Knowledge of additional languages, particularly local languages spoken in Sierra Leone, would be considered an asset and beneficial for effective communication with local stakeholders.

Additional Notes:
This position is a full-time role with a fixed-term contract. The exact length of the contract is not specified, but the application closing date is set for February 28, 2026, with a potential start date in March 202

• VSO reserves the right to close the job early if a sufficient number of applications are received. The organization is committed to a fair and transparent recruitment process and does not charge any fees related to the application or recruitment process.