Online Volunteer

Job Posting Organization:
The UN Secretariat Department of Operational Support (DOS) is a global operational support provider that aims to assist clients across the 235 UN Secretariat entities and other partners in fulfilling their mandates. The organization focuses on delivering effective, efficient, and responsible solutions. Within DOS, the Division for Special Activities (DSA) specializes in cross-cutting capacity, operational support partnerships with non-Secretariat entities, and enhancing service delivery. The Improving Service Delivery (ISD) Section, which is part of DOS-DSA, is dedicated to improving service delivery through the development of the Secretariat’s global operational support architecture, as outlined in the Secretary-General’s report A/78/39

• The ISD operates under a set of guiding principles established by the Management Committee, emphasizing partnerships with existing service providers, shared support services, proximity to decision-makers, collaboration with UN agencies, and an integrated approach to operational support architecture.

Job Overview:
The Online Volunteer position is designed to support the harmonization of key functions within the Executive Office at UN Headquarters. The primary responsibility of the volunteer will be to assist in the development of a change agent framework that will facilitate effective change management within the organization. This role is crucial as it will contribute to improved service delivery and the achievement of relevant Sustainable Development Goals (SDGs). The volunteer will work closely with the Associate Programme Management Officer and will be tasked with drafting a comprehensive 10-page framework for a change agent network. This framework is intended to provide clarity and serve as a foundational document for driving sustainable and effective change implementation within the harmonization project.

Duties and Responsibilities:
The Online Volunteer will be responsible for several key tasks, including: 1) Collaborating with the Associate Programme Management Officer to understand the objectives and requirements for the change agent framework. 2) Conducting research and gathering relevant information to inform the framework's development. 3) Drafting a detailed 10-page document that outlines the structure, roles, and responsibilities of the change agent network. 4) Participating in regular progress update calls to discuss developments, challenges, and next steps in the framework creation process. 5) Incorporating feedback from the Associate Programme Management Officer and other stakeholders to refine and finalize the framework. 6) Ensuring that the framework aligns with the overarching goals of the ISD and the UN Secretariat's operational support architecture.

Required Qualifications:
Candidates for the Online Volunteer position should possess the following qualifications: 1) Strong written communication skills, with the ability to articulate complex ideas clearly and concisely. 2) Experience in change management, organizational development, or related fields. 3) Familiarity with the United Nations system and its operational frameworks is highly desirable. 4) Ability to work independently and manage time effectively to meet deadlines. 5) Proficiency in using digital communication tools and platforms for collaboration and reporting.

Educational Background:
A background in fields such as international relations, public administration, organizational development, or a related discipline is preferred. Candidates should ideally be pursuing or have completed a degree at the undergraduate or graduate level in one of these areas.

Experience:
The position requires candidates to have prior experience in change management or organizational development, ideally within a non-profit or international organization context. Experience working with diverse teams and stakeholders is also beneficial.

Languages:
Fluency in English is mandatory, as all communications and documentation will be conducted in this language. Knowledge of additional UN languages, such as French or Spanish, would be considered an asset but is not required.

Additional Notes:
This is a remote volunteer position, allowing for flexible working hours. The duration of the assignment is not specified, but the volunteer is expected to commit to regular updates and meetings as required. This role is suitable for individuals looking to gain experience in international organizations and contribute to meaningful projects that support the UN's mission.