Technical Officer, Quality Improvement

Job Posting Organization:
FHI 360 is a global health and development organization that has been operational since 198

• The organization focuses on improving lives in lasting ways by advancing integrated, locally driven solutions for human development. FHI 360 operates in more than 60 countries and has a workforce of over 4,000 employees. The organization is committed to addressing global health challenges and enhancing the quality of life for individuals and communities worldwide. FHI 360's mission is to improve the health and well-being of people in the communities it serves, with a focus on vulnerable populations.

Job Overview:
The Technical Officer, Quality Improvement (TO, QI) will play a crucial role in the EpiC MNCH/N project, which aims to enhance maternal, newborn, child health, and nutrition services at primary healthcare (PHC) and community levels in Bauchi State, Nigeria. This position involves providing technical, programmatic, data, and quality improvement support under the guidance of the Senior Technical Officer, Quality Improvement/PHC Integration. The TO will be responsible for implementing high-impact interventions, ensuring the integration of services within the PHC systems, and supporting the overall objectives of the project. The role requires collaboration with various stakeholders, including healthcare workers and community health workers, to drive the uptake of MNCH/N services and improve health outcomes in the region.

Duties and Responsibilities:
The Technical Officer will have a diverse set of responsibilities, including:

• Providing day-to-day technical support for the implementation of MNCH/N interventions across PHC facilities and community platforms.
• Supporting the rollout of high-impact interventions such as antenatal care (ANC), postnatal care (PNC), newborn care, nutrition screening, and breastfeeding support.
• Strengthening the integration of MNCH/N services within the PHC systems, ensuring alignment with state priorities and national guidelines.
• Supporting quality improvement cycles, including identifying service delivery gaps, conducting root cause analyses, and implementing corrective actions.
• Participating in joint supportive supervision with PHC teams, documenting gaps and improvements.
• Ensuring the correct use of clinical and nutrition protocols during service delivery.
• Supporting data collection, validation, and timely reporting across MNCH/N indicators.
• Conducting routine data quality checks and maintaining updated registers and electronic reporting tools.
• Participating in review meetings and contributing to learning briefs and evidence generation. 1
• Collaborating with PHC staff, community health workers, and partners to enhance the uptake of MNCH/N services. 1
• Supporting community-based outreach and referral coordination. 1
• Contributing to training, mentorship, and capacity-strengthening efforts for facility and community-level teams. 1
• Performing other duties as assigned that align with the role's objectives.

Required Qualifications:
The ideal candidate for the Technical Officer position should possess the following qualifications:

• A Bachelor’s degree in Nursing, Midwifery, Public Health, Community Health, or a related field.
• At least 4 years of experience supporting MNCH, Nutrition, PHC, or HIV programs.
• Familiarity with Nigeria's PHC systems and community structures is preferred.
• Experience with data management, monitoring, and evaluation tools or facility registers is highly desirable.
• A strong background in District Health Information Systems (DHIS2), including data entry, management, reporting, and basic administration" style="border-bottom: 1px dotted #007bff !important;">system administration.
• Prior work experience in a non-governmental organization (NGO) or government agency, preferably within public health, development, or health systems strengthening programs is an advantage.

Educational Background:
Candidates must have a Bachelor’s degree in a relevant field such as Nursing, Midwifery, Public Health, or Community Health. This educational background is essential to ensure that the candidate has the necessary knowledge and skills to effectively support maternal, newborn, child health, and nutrition programs.

Experience:
Candidates should have a minimum of 4 years of relevant experience in supporting maternal, newborn, child health, nutrition, or HIV programs. This experience should ideally include familiarity with Nigeria's primary healthcare systems and community structures, as well as experience in data management and monitoring and evaluation tools.

Languages:
While the job posting does not specify mandatory languages, proficiency in English is likely essential given the context of the role. Knowledge of local languages may be advantageous for effective communication with community members and stakeholders.

Additional Notes:
This position is based in Ningi LGA, Bauchi State, Nigeria, and may require travel of 50% to 70%. The expected hiring salary range for this role is indexed to USD 12,300 - 17,000 for annual gross salary, which includes basic and allowances. FHI 360 is an equal opportunity employer and is committed to safeguarding principles, ensuring a safe environment for all employees and beneficiaries. The organization also emphasizes the importance of cultural competence and contextual awareness in its operations.