Manager of Global Supply Chain Transformation

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world's worst crises and helps people to survive and rebuild their lives. Established in 1933, the IRC operates in over 40 countries and has a workforce of more than 14,000 employees. The organization focuses on providing assistance to refugees and displaced persons, ensuring their basic needs are met while also working towards long-term solutions for their challenges. The IRC's Global Supply Chain (GSC) Department is dedicated to achieving excellence in supply chain management by providing accurate, timely, and effective information to IRC operations and programming management teams. The department emphasizes strong collaboration between headquarters, regional offices, country programs, and field offices to drive organizational efficiency and effectiveness in supply chain operations.

Job Overview:
The Manager of Global Supply Chain Transformation is a pivotal role within the IRC's Global Supply Chain Department. This position is responsible for leading the knowledge management, learning, change management, and communications strategy for a portfolio of strategic supply chain transformation initiatives. The Manager will ensure the successful adoption and integration of new AI-powered tools and system enhancements across the GSC. This role requires close collaboration with technical teams, regional staff, and cross-functional stakeholders, including Global Finance and IT. The primary focus will be on three strategic initiatives: Integra Demand & Supply Planning, AI-Powered Knowledge Management & User Support, and the OCR + AI Last-Mile Inventory & Contributions in Kind (CIK) Tracking System. The Manager will develop and execute comprehensive management and learning strategies to maximize user adoption, ensure operational readiness, and deliver sustainable capability improvements across the organization. This role is essential for driving the transformation of supply chain processes and enhancing the overall effectiveness of the IRC's operations.

Duties and Responsibilities:
The duties and responsibilities of the Manager of Global Supply Chain Transformation include:

• Project-Based Change Management & Adoption: Develop and execute comprehensive change management strategies for each of the three donor-funded initiatives, ensuring alignment with project timelines and organizational readiness. Partner with the PMO and technical teams to integrate change management activities into project plans, identifying key milestones, dependencies, and sequencing for learning and communications deliverables. Conduct stakeholder analysis and change impact assessments to identify adoption risks and develop targeted mitigation strategies. Design and implement feedback mechanisms to monitor adoption progress, identify barriers, and adjust strategies as needed throughout each project lifecycle.
• AI-Powered Knowledge Management & User Support: Serve as the GSC lead for the Supply Chain Expert Bot initiative, collaborating with the Signpost team to consolidate and curate knowledge sources including SOPs, policies, job aids, process maps, and training materials. Coordinate with subject matter experts across Procurement, Inventory, Assets, Logistics, and donor compliance to ensure accurate, comprehensive content for the AI bot. Develop quality assurance processes for bot training data and ongoing content maintenance to ensure consistently updated knowledge repositories. Design the user support model for the Expert Bot, including escalation pathways and integration with ServiceNow for operational support ticketing.
• Learning Strategy & Content Development: Lead the development of learning strategies and materials to support user adoption of Integra Demand & Supply Planning capabilities, including forecasting tools and the Vendor Collaboration Portal. Create role-based training curricula addressing the needs of procurement teams, program staff, and regional advisors for each initiative. Design and deliver learning content for the OCR + AI Last-Mile Inventory system, ensuring country program staff are prepared for pilot implementation. Leverage AI tools to streamline learning content creation, including training scripts, job aids, and instructional materials. Support regional supply chain staff in delivering localized training on system changes, new processes, and ways of working.
• Communications & Stakeholder Engagement: Develop and execute integrated communications plans for each initiative, using IRC's communication channels to build awareness, generate buy-in, and reinforce key messages. Create visually impactful content including infographics, quick reference guides, and multimedia materials to support adoption. Work with the Chief Global Supply Chain Officer and the Director of Global Supply Chain Strategy Planning and Management to design and facilitate global supply chain meetings related to transformation initiatives. Establish regular reporting cadences, tracking success metrics and providing updates on adoption progress to leadership and stakeholders.
• Knowledge Capture & Continuous Improvement: Document lessons learned throughout each project phase and use insights to refine change management approaches and knowledge management practices. Contribute to the development of sustainable knowledge management structures that will support ongoing system evolution beyond the project period. Ensure the structure and content of IRC's intranet meets staff needs for accessing tools, guidance, and resources related to the new systems.

Required Qualifications:
The required qualifications for the Manager of Global Supply Chain Transformation include:

• Education: A Bachelor's degree or recognized certification in marketing and communications, adult education, organizational development, or a related field is required. Equivalent experience is acceptable.
• Experience: 3-6 years' experience in knowledge management and learning (KML), preferably for an international development and/or humanitarian aid organization, or other equivalent international agency. Preference is given to candidates who specifically have experience in designing and implementing KML strategies aligned with organizational goals, building and facilitating learning processes such as after-action reviews, lessons learned, and peer learning sessions, supporting technology implementations, ERP rollouts, or digital transformation initiatives, embedding learning into workplans, change initiatives, and organizational routines, driving culture change for policies, processes, and interdepartmental coordination, developing KML performance through indicators and continuous improvement methods, designing KML documents and reports for executive and functional leadership, as well as technical and “customer” staff, and managing KML projects from planning, execution, and stakeholder engagement. Demonstrated cross-functional collaboration with other departments (e.g., finance, IT, and programming) is strongly preferred. Familiarity with AI-powered tools, knowledge management systems, or technology-assisted learning applications is a plus.

Educational Background:
The educational background needed for this position includes a Bachelor's degree or recognized certification in marketing and communications, adult education, organizational development, or a related field. Equivalent experience is acceptable, indicating that practical experience in relevant areas can substitute for formal educational qualifications.

Experience:
The level of experience needed for the Manager of Global Supply Chain Transformation is between 3 to 6 years in knowledge management and learning (KML), preferably within an international development or humanitarian aid context. Candidates should have a strong background in designing and implementing KML strategies, supporting technology implementations, and driving culture change within organizations. Experience in managing KML projects from planning to execution is essential, as well as demonstrated cross-functional collaboration with other departments.

Languages:
The mandatory language requirement for this position is proficiency in English. Additional languages are not specified, but knowledge of other languages may be beneficial in a global organization like the IRC, where diverse teams and stakeholders are involved.

Additional Notes:
This position is based in the United States and may require travel to IRC offices within the region up to 10% of the time. The compensation for this role ranges from $71,820 to $82,643, with the posted pay ranges applying to US-based candidates. These ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements. The role is full-time and involves significant collaboration with various teams across the organization.