Program Officer for Roving Direct Services

Job Posting Organization:
The organization is the International Rescue Committee (IRC), which was established in 193

• The IRC is dedicated to helping people affected by humanitarian crises to survive, recover, and rebuild their lives. With a mission to restore safety, dignity, and hope to millions who are uprooted and struggling to endure, the IRC operates in over 40 countries and 26 U.S. cities. The organization employs thousands of staff members worldwide, working collaboratively to provide essential services to refugees and displaced individuals.

Job Overview:
The Program Officer for Roving Direct Services plays a crucial role in overseeing the implementation and quality of services provided to refugees during their early resettlement period. This position is part of the headquarters Resettlement Team, which supports local IRC offices by offering technical assistance, training, and monitoring to ensure high-quality programs. The officer will be involved in the Preferred Communities (PC) Intensive Case Management (ICM) Program, which is funded by the Office of Refugee Resettlement (ORR) and aims to provide tailored case management to the most vulnerable refugees. The role requires significant travel, up to 50% of the time, to various IRC resettlement sites to deliver a range of strengths-based, client-centered case management services. The officer will support the quality of services, including training, monitoring, and reporting, and will report directly to the Senior Program Officer for Roving Direct Services in the Resettlement, Asylum, and Integration Department in the U.S.

Duties and Responsibilities:
The major responsibilities of the Program Officer include supporting the overall management and implementation of the HQ Preferred Communities Roving Direct Services team to assist all local IRC sites. This involves conducting needs assessments at each site to identify the office’s needs, creating a plan of action, and determining necessary resources. The officer will provide on-the-ground and/or virtual Intensive Case Management, Supplemental Case Management, and ORR Initial Resettlement Services programming to clients in collaboration with local site staff. Responsibilities also include assisting local staff in determining client eligibility for enrollment, conducting intake assessments, developing individualized SMART self-sufficiency plans, evaluating client progress through regular assessments, and helping clients navigate healthcare and social service systems. The officer may mentor and supervise local staff as needed, maintain accurate records in electronic case files, ensure confidentiality, and provide tailored support for complex cases. Additionally, the officer will manage and supervise interns, complete post-RDS reporting, develop data tracking tools, assist in training material development, and support local offices in preparation for monitoring activities.

Required Qualifications:
The position requires a Bachelor’s degree or equivalent work experience. Candidates should have a minimum of two years of progressive non-profit experience, preferably with experience in the IRC’s Preferred Communities Intensive Case Management Program. Previous experience supervising case managers is strongly preferred. Candidates must demonstrate in-depth knowledge of US Refugee Resettlement Programs and possess excellent verbal and written communication skills. Strong organizational and time-management skills, analytic problem-solving abilities, and the capacity to work independently and within a dynamic, cross-functional global team structure are essential. Proficiency in Microsoft Office suite is required, along with the ability to manage others and navigate change positively.

Educational Background:
Candidates must possess a Bachelor’s degree or equivalent work experience. This educational background is essential for understanding the complexities of the role and the services provided to refugees.

Experience:
The position requires a minimum of two years of progressive experience in the non-profit sector, with a strong preference for candidates who have worked within the IRC’s Preferred Communities Intensive Case Management Program. Experience supervising case managers is highly desirable, as it indicates the ability to lead and support a team effectively.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for communication within the organization and with clients. Additional language skills relevant to the refugee populations served would be considered advantageous.

Additional Notes:
The working environment for this position includes a combination of standard office settings, remote work, and field time within the service delivery area. The role may require occasional weekend and/or evening work to meet the needs of clients and the organization. The compensation for this position ranges from $65,000 to $85,000, with the exact offer depending on various factors such as labor market conditions, job type, internal equity, and the candidate's experience and skills relative to the defined job requirements.