Associate Director

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is a pioneering international financial institution established in 199

• Its mission is to foster the transition towards open market-oriented economies and promote private and entrepreneurial initiative in countries from Central Europe to Central Asia. The EBRD operates in over 30 countries and employs approximately 1,500 staff members. The organization is committed to supporting sustainable development and enhancing the quality of life in the regions it serves, focusing on projects that promote economic growth and social inclusion.

Job Overview:
The Associate Director position is a leadership role within the Operations & Service Management (OSM) division of the EBRD. The individual in this role will lead a team that directly interfaces with the Treasury department, ensuring the effective funding and management of the Bank's Banking and Treasury products across global markets. This position requires a strategic mindset, as the Associate Director will work closely with the Director to shape the operational goals and strategic direction of the function. The role involves engaging with various stakeholders, managing a team of approximately 10 staff, and overseeing significant financial transactions, including the settlement of USD 1 billion per day. The Associate Director will also be responsible for fostering a culture of continuous improvement and service management within the team, ensuring that operational performance meets established metrics for timeliness, quality, and customer satisfaction.

Duties and Responsibilities:
The Associate Director will be accountable for the operational performance of the team, ensuring that service delivery is executed without surprises. Key responsibilities include planning and managing daily operations, resource allocation, and adherence to operational metrics. The role also involves establishing a control-oriented culture, managing risks, and ensuring compliance with quality standards and legislation. The Associate Director will lead interdepartmental projects, deliver educational materials, and maintain relationships with external stakeholders. Additionally, the role requires the individual to drive continuous improvement initiatives, manage financial monitoring and budgeting, and oversee stakeholder communications. Leadership responsibilities include performance management, staff development, and championing the Bank's values and behavioral competencies.

Required Qualifications:
Candidates for the Associate Director position must possess outstanding leadership and interpersonal skills, with a proven ability to coach and develop team members. A comprehensive understanding of treasury and banking products is essential, along with experience in managing complex teams and relationships with third-party providers. The ideal candidate will have a strong customer service orientation, the ability to balance multiple priorities, and experience in transforming teams through continuous improvement techniques. Excellent written and verbal communication skills in English are mandatory, as well as strong problem-solving and conflict management abilities.

Educational Background:
A university degree in a related discipline or equivalent work experience is required for this position. Candidates should have a solid educational foundation that supports their understanding of financial operations and management.

Experience:
The Associate Director should have significant experience in a senior operational role, ideally within the banking or financial services sector. Experience in leading dispersed teams and managing complex operational challenges is crucial. Candidates should also have a track record of successfully implementing continuous improvement initiatives and utilizing management information and analytics to enhance operational performance.

Languages:
Fluency in English is mandatory for this role, with excellent negotiation and presentation skills. Additional language skills may be considered an asset but are not required.

Additional Notes:
This position is a full-time role with a regular contract type. The deadline for applications is set for January 29, 202

• The EBRD promotes a diverse and inclusive work environment and encourages applications from qualified candidates regardless of their background. The organization offers a hybrid workplace model, emphasizing flexibility and employee well-being, along with a comprehensive benefits package.