Retail Store Manager

Job Posting Organization:
Save the Children Australia is a prominent non-profit organization dedicated to improving the lives of children and families in need. Established with a mission to ensure that every child has the opportunity to grow up healthy, educated, and safe, Save the Children operates in numerous countries around the world, including Australia and the Pacific region. The organization employs a diverse workforce committed to social justice and child welfare, and it actively engages with local communities to implement programs that address the unique challenges faced by children. Save the Children is known for its transparency and accountability, ensuring that donations are used effectively to support its mission. The organization also emphasizes diversity and inclusion within its workforce, recognizing the importance of varied perspectives in achieving its goals.

Job Overview:
As the Retail Store Manager for the new concept Croydon Op Shop, you will play a crucial role in leading a team of volunteers and driving the retail vision of Save the Children. This position is not just about managing a store; it is about making a significant impact in the community by providing an exceptional shopping experience while supporting vital projects that transform children's lives. You will be responsible for inspiring your team to deliver outstanding customer service, achieving store targets, and maximizing profits. Your leadership will be essential in fostering a collaborative team spirit and engaging with the local community to promote the store's mission. This role offers a unique opportunity to blend retail management with social impact, allowing you to contribute to meaningful change while developing your career in a supportive environment.

Duties and Responsibilities:
The Retail Store Manager will have a comprehensive set of responsibilities, including but not limited to: leading and supporting a diverse team of volunteers to ensure exceptional customer service; mentoring and coaching volunteers to enhance their skills and performance; developing and executing local marketing campaigns and promotional activities to drive store traffic; managing the volunteer roster to ensure adequate coverage for all shifts; collaborating with the retail team to strategize and implement sales initiatives aimed at maximizing profits; maintaining store presentation standards and ensuring compliance with health and safety regulations; tracking sales performance and reporting on key metrics; engaging with the local community to build relationships and promote the store's mission; and participating in training and development opportunities to enhance personal and professional growth.

Required Qualifications:
Candidates for the Retail Store Manager position should possess strong leadership skills and a passion for retail. Essential qualifications include proven experience in retail management, excellent customer service skills, and the ability to inspire and motivate a team. Candidates should also demonstrate strong organizational skills, adaptability, and a problem-solving mindset. A flair for creativity in marketing and promotional activities is highly desirable, as is a commitment to the mission of Save the Children. Additionally, candidates should be available to work Saturdays and have a flexible approach to their work schedule.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in retail management, business administration, or a related field is advantageous. Relevant certifications in retail management or customer service may also be beneficial. The organization values practical experience and a demonstrated commitment to community service, which can complement formal education.

Experience:
The ideal candidate will have significant experience in retail management, with a track record of leading teams and achieving sales targets. Experience in volunteer management or community engagement is a plus, as this role involves working closely with volunteers from diverse backgrounds. Candidates should be comfortable in a fast-paced retail environment and possess the ability to adapt to changing circumstances while maintaining a focus on customer satisfaction and team development.

Languages:
While no specific language requirements are mentioned, proficiency in English is mandatory for effective communication with team members and customers. Additional language skills may be considered an asset, particularly in communities with diverse populations, as they can enhance customer engagement and service delivery.

Additional Notes:
This position is based in Croydon, South Australia, and is a full-time role. The organization offers a competitive salary along with superannuation and full salary packaging benefits, which can significantly enhance the overall compensation package. Employees are also provided with individual learning plans for career development, a friendly and flexible work environment, and support for workplace wellness through an Employee Wellbeing Program. The application process is designed to be inclusive and accessible, reflecting the organization's commitment to diversity and inclusion. All employees must undergo a National Police Check and a Working with Children Check as part of the organization's child safeguarding policies.