Project Assistant (Operations)

Job Posting Organization:
The International Organization for Migration (IOM) is a leading intergovernmental organization that provides services and advice concerning migration to governments and migrants alike. Established in 1951, IOM has grown to encompass over 173 member states and operates in more than 100 countries worldwide. The organization aims to promote humane and orderly migration for the benefit of all, focusing on the needs of migrants and the communities they join. IOM's mission includes facilitating the integration of migrants into host societies, ensuring their rights are protected, and providing support in various areas such as health, education, and employment.

Job Overview:
The Project Assistant (Operations) position is integral to the successful implementation of the 'Helios+: Comprehensive actions for the integration of third-country nationals into the labour market' project in the Region of Attica. This role involves close collaboration with national and local authorities, as well as experienced partners, to promote the integration of beneficiaries of international protection and temporary protection into Greek society. The successful candidate will be responsible for providing interpretation and translation services, assisting beneficiaries in navigating available services, and fostering relationships with stakeholders to ensure effective project execution. The position requires a proactive approach to identifying and addressing barriers faced by beneficiaries, as well as maintaining accurate records of interactions and services provided.

Duties and Responsibilities:
The duties and responsibilities of the Project Assistant (Operations) include:

• Providing interpretation and cultural mediation services to beneficiaries.
• Responding to calls received on the project’s helpline, identifying issues, and reporting them to the Project Assistant (Operations).
• Developing and maintaining relationships with beneficiaries, stakeholders, and other humanitarian actors.
• Identifying gaps and barriers that prevent beneficiaries from accessing services.
• Translating documents and information materials for project beneficiaries.
• Assisting in mediation activities in collaboration with IOM staff.
• Providing general assistance to project staff during activities at HELIOS+ Centers and other locations.
• Performing additional duties as assigned by the supervisor.

Required Qualifications:
Candidates must possess a high school degree or certificate, with a minimum of one year of relevant work experience. A university degree from an accredited institution is considered an advantage. Candidates should demonstrate a combination of knowledge, education, training, and skills necessary to perform the essential functions of the position. Computer literacy in standard software applications is required, along with strong work ethics and a commitment to humanitarian principles. A valid driver’s license with at least five years of driving experience is also advantageous.

Educational Background:
The educational background required for this position includes a high school diploma or equivalent, with a preference for candidates holding a university degree from an accredited academic institution. Accredited universities are those listed in the UNESCO World Higher Education Database, which ensures that the educational qualifications are recognized and valued in the context of international employment.

Experience:
Candidates should have previous work experience in a similar role, ideally within a multi-cultural environment. This experience is crucial as it equips candidates with the necessary skills to navigate the complexities of working with diverse populations and understanding the unique challenges faced by beneficiaries of international protection.

Languages:
Fluency in English and Greek is required for this position, both oral and written. Additionally, fluency in Farsi is mandatory. Proficiency in other languages, particularly IOM’s official languages (English, French, and Spanish), is considered a valuable asset and will be evaluated during the selection process, which may include written and/or oral assessments.

Additional Notes:
This position is subject to local recruitment, meaning that only candidates holding a valid residence and work permit for Greece will be eligible for consideration. The appointment will be contingent upon certification of medical fitness, verification of residency, visa, and necessary authorizations by the relevant government authorities. IOM maintains a zero-tolerance policy regarding conduct that contradicts the organization's aims and objectives, including any form of discrimination or abuse. Furthermore, IOM does not charge any fees at any stage of the recruitment process and only accepts applications submitted through the IOM online recruitment system.