Visa Application Services Coordinator

Job Posting Organization:
The organization is focused on providing support for family reunification, resettlement, and evacuation processes, particularly in relation to visa application services. It operates under the guidance of the National Programme Coordinator and aims to ensure compliance and quality control in its operations. The organization is involved in various humanitarian efforts and collaborates with international partners, including UN agencies and embassies, to assist vulnerable populations.

Job Overview:
The Visa Application Services Coordinator will play a crucial role in streamlining visa application services for German family reunification, resettlement, and evacuation caseloads. This position requires the individual to act as a quality control and compliance focal point for the FAP Programme, ensuring that all visa applications are monitored for quality and compliance. The coordinator will support the development and implementation of Standard Operating Procedures (SOPs) and oversee compliance activities related to project monitoring, evaluation, and reporting. The role also involves close coordination with the National Programme Coordinator to design and implement assessments and surveys, ensuring high-quality data management and adherence to program integrity guidelines. The coordinator will be responsible for maintaining accurate records and ensuring that all processing pipelines are efficient and compliant with established SOPs.

Duties and Responsibilities:
The duties and responsibilities of the Visa Application Services Coordinator include:

• Supporting the streamlining of visa application services for family reunification, resettlement, and evacuation cases.
• Acting as the quality control and compliance focal point for the FAP Programme.
• Assisting in the development and implementation of SOPs.
• Overseeing compliance activities in operations, including project monitoring and evaluation, training, and reporting.
• Ensuring accurate data collection and management related to program integrity guidelines.
• Updating internal software with applicants' data and overseeing visa exit permit processes.
• Conducting regular quality checks of case files and data.
• Supporting monitoring and evaluation activities, including designing mechanisms and analyzing data.
• Overseeing protection activities for vulnerable beneficiaries and providing training as needed. 1
• Ensuring accurate completion of application forms and managing case files efficiently. 1
• Liaising with scheduling team members and external partners to ensure effective communication and satisfaction. 1
• Preparing statistical and thematic reports and maintaining confidentiality of all FAP-related matters. 1
• Training Programme Associates and overseeing case management teams. 1
• Acting as Officer in Charge in the absence of the National Programme Coordinator. 1
• Undertaking duty travel to support other FAP Country Offices as needed.

Required Qualifications:
The position requires a university degree or equivalent in Business Management, Client Services, Social Science, Engineering Science, or a related discipline with four years of relevant experience. Alternatively, a High School diploma with six years of relevant experience is acceptable. Candidates must demonstrate proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word. Previous work experience in international organizations or service industry companies is advantageous. Strong interpersonal and intercultural skills, along with attention to detail, are essential for this role.

Educational Background:
Candidates must possess a university degree or equivalent in a relevant field such as Business Management, Client Services, Social Science, Engineering Science, or a related discipline. Alternatively, a High School diploma with significant relevant experience is acceptable. The educational background should provide a solid foundation for understanding the complexities of visa application processes and compliance requirements.

Experience:
The position requires a minimum of four years of related experience for candidates with a university degree, or six years of relevant experience for those with a High School diploma. Experience in international organizations or service industries is preferred, as it provides valuable insights into the operational and compliance aspects of visa application services.

Languages:
Fluency in English and Arabic is mandatory, both oral and written. A working knowledge of Turkish or German is desirable, as it would enhance communication with applicants and stakeholders involved in the visa application process.

Additional Notes:
This position may involve full-time responsibilities and requires the candidate to be adaptable to various tasks as assigned. The role may also involve international travel to support other FAP Country Offices. Compensation and benefits details are not specified in the job ad, but candidates should be prepared for a role that demands a high level of professionalism and commitment to the organization's mission.