Information, Counselling and Legal Assistance (ICLA) Digital Coordinator

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization established to assist people forced to flee their homes due to conflict and disaster. Since its inception, NRC has been dedicated to providing high-quality aid and defending the rights of refugees and internally displaced persons. The organization has been operational in Nigeria since 2015, focusing on helping displacement-affected communities meet their basic needs, improve their livelihoods, and access essential services. NRC operates in various sectors, including water, sanitation and hygiene (WASH), shelter, education, information, counselling and legal assistance (ICLA), livelihoods and security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security (LFS), camp management, and protection. In 2021, NRC reached over 269,000 individuals with assistance, highlighting its commitment to addressing acute humanitarian needs in Nigeria, particularly in the conflict-affected regions of the north-east. The organization is expanding its partnership portfolio with local partners, including government authorities and civil society organizations, to enhance service delivery and localization commitments. NRC has established a presence in strategic locations across the north and south parts of the North-East and North Central regions, allowing it to bridge the gap between humanitarian aid and development cooperation.

Job Overview:
The ICLA Digital Coordinator will play a crucial role in implementing Kobli's Legal Case Management system (LCM) in Nigeria and managing the ICLA database. This position requires a proactive individual who is passionate about helping refugees and displaced persons. The coordinator will support the deployment and ongoing administration of the LCM system, ensuring that it meets the needs of the ICLA teams and aligns with global digital strategies. The role involves maintaining accurate user records, configuring intake forms, and optimizing reporting and analytics modules to facilitate effective data use and learning. The coordinator will also lead capacity-building efforts for LCM users, ensuring that staff are well-informed about system changes and enhancements. This position is essential for standardizing ICLA programming and contributing to project learning and knowledge sharing within the organization.

Duties and Responsibilities:
The ICLA Digital Coordinator will have a comprehensive set of responsibilities, including:

• Supporting the deployment and implementation of Kobli’s Legal Case Management system (LCM) in collaboration with the ICLA country programme and Global ICLA Digital team.
• Maintaining accurate user records and hierarchies, regularly reviewing and updating access permissions.
• Configuring and maintaining intake forms and case management workflows, including updates and custom modifications.
• Creating and updating project records, indicators, and service profiles to ensure alignment with ICLA activities.
• Supporting the configuration and optimization of reporting, analytics, and dashboard modules to enable effective data use.
• Leading and monitoring LCM deployment, documenting system gaps and user experience challenges.
• Coordinating with the Global ICLA team on system improvements and participating in regular coordination meetings.
• Leading capacity-building initiatives for LCM users, including onboarding and refresher training.
• Conducting regular monitoring and quality checks of entered data and addressing discrepancies. 1
• Contributing to donor reports and internal strategic documents as needed.

Required Qualifications:
Candidates must possess a university degree in Information Management, Computer Science, Social Sciences, Law, or a related field. A minimum of 2-3 years of experience working with digital information systems, case management tools, or information management platforms is required. Experience in humanitarian or displacement contexts is considered an asset. Strong reporting, analytical, and data interpretation skills are essential, along with a demonstrated ability to achieve results aligned with the responsibilities of the position. Candidates should also have an awareness of their own leadership strengths and areas for development.

Educational Background:
The educational background required for this position includes a university degree in a relevant field such as Information Management, Computer Science, Social Sciences, Law, or a related discipline. This educational foundation is crucial for understanding the complexities of digital information systems and legal case management, which are central to the role of the ICLA Digital Coordinator.

Experience:
The position requires a minimum of 2-3 years of relevant experience working with digital information systems, case management tools, or information management platforms. Experience within humanitarian or displacement contexts is highly desirable, as it provides valuable insights into the challenges faced by displaced populations and the operational environment in which NRC operates. Candidates should demonstrate a proven track record of success in similar roles, showcasing their ability to manage complex information systems effectively.

Languages:
Fluency in English is mandatory for this position, as it is the primary language of communication within NRC and with external stakeholders. Knowledge of Hausa and other local languages is considered an added advantage, as it can enhance communication with beneficiaries and local partners, thereby improving the effectiveness of the ICLA program.

Additional Notes:
This position is based in Abuja, FCT, Nigeria, with a contract duration of 12 months, which is renewable based on performance and funding availability. The role is classified at Grade 7 in NRC's grading structure, indicating a mid-level position with significant responsibilities. The ICLA Digital Coordinator will report directly to the ICLA Specialist and may be required to travel up to 20% of the time for field support and capacity-building activities. NRC is committed to diversity and encourages applications from all qualified candidates, particularly women. The organization emphasizes a zero-tolerance approach to exploitation, abuse, and harassment, ensuring a safe and respectful work environment for all employees.