Information Management Specialist

Job Posting Organization:
The Danish Refugee Council (DRC) is an international humanitarian organization founded in Denmark in 195

• With a mission to assist refugees and internally displaced persons globally, DRC provides emergency aid, advocates for their rights, and works towards sustainable solutions for their future. The organization has grown to employ over 7,000 staff and 8,000 volunteers, operating in multiple countries including Syria, Jordan, Lebanon, Türkiye, and Iraq. DRC's vision is to ensure a dignified life for all displaced individuals, guided by core values such as humanity, respect, independence, neutrality, participation, honesty, and transparency. DRC has been active in Syria since 2008, initially addressing the Iraqi refugee crisis and later expanding its efforts to respond to the ongoing Syria crisis since 201
• The organization employs an area-based approach to support internally displaced persons (IDPs), returnees, and host communities across various sectors, including Economic Recovery and Resilience, Protection, WASH, Shelter and Infrastructure, and Humanitarian Disarmament and Peacebuilding. DRC's rapid response mechanism allows for quick action in emergencies, while its programs aim to foster resilience and sustainable solutions for communities affected by protracted displacement and post-conflict recovery.

Job Overview:
The Information Management (IM) Specialist will play a crucial role in implementing the Syria Community Consortium (SCC) Monitoring, Evaluation, Accountability, and Learning (MEAL) framework. This position focuses on the technical management of consortium-wide IM systems and platforms, which includes developing and updating forms, online tools, and databases to capture, evaluate, and enhance program implementation. The IM Specialist will gather reporting and data needs from Sector Team Leaders and Officers, coordinate closely with partners, and ensure quality assurance of data inputs. Responsibilities also include maintaining monthly cumulative databases, providing summary analyses, and compiling findings into structured visual dashboards using Power BI and reports. The role requires the management and harmonization of the IM system to ensure accurate data maintenance and documentation of lessons learned from the IM system, contributing to the overall effectiveness of the consortium's efforts.

Duties and Responsibilities:
The IM Specialist will be responsible for developing, testing, managing, and improving the IM system that organizes data on SCC activities. This includes maintaining a monthly cumulative database for tracking beneficiaries reached under various interventions, conducting regular data validation, reviewing sectoral databases, and leading the harmonization of tools across sectors. The specialist will prepare and submit monthly reports using different reporting platforms, design data collection tools, ensure efficient data collection and analysis, and contribute to automation flows. Additionally, the IM Specialist will produce information products such as statistical reports, maps, and dashboards, document lessons learned, create guidelines for end-users, provide training on IM products, develop standard operating procedures, and ensure compliance with data protection standards.

Required Qualifications:
Candidates must possess a minimum of 4 years of experience in information management, database design, or administration, particularly in humanitarian projects implemented by national or international NGOs or UN agencies. Experience in developing reporting systems with visualizations using Power BI or similar applications is essential. Familiarity with data collection tools such as ODK, Kobo Toolbox, or SurveyCTO is required, along with solid knowledge of Geographic Information Systems (GIS). Basic SQL skills for database management and advanced knowledge of Microsoft Office Suite features, including VBA and Macros, are also necessary. Candidates should demonstrate strong data analysis skills, the ability to identify discrepancies, and excellent organizational and communication skills.

Educational Background:
A Bachelor's degree in information management, business management, statistics, computer science, computer engineering, or related fields is required for this position. This educational background provides the necessary foundation for understanding data management principles and practices relevant to the role.

Experience:
The position requires at least 4 years of relevant experience in information management, database design, or administration, particularly in the context of humanitarian projects. Candidates should have a proven track record of developing reporting systems and visualizations, as well as experience with data collection tools and GIS.

Languages:
Fluency in English and Arabic is mandatory for this position. Proficiency in both languages is essential for effective communication and collaboration within the organization and with external stakeholders.

Additional Notes:
The contract length for this position is 12 months, and it is classified as a non-management role at level G

• The position is based in Damascus, Syria, with an expected start date as soon as possible. Interested candidates are encouraged to apply through the provided application link, submitting a cover letter and an updated CV, both in the same language as the vacancy note. Applications will be accepted until 18 December 2025, and will be reviewed on a rolling basis. DRC reserves the right to close the advertisement earlier if a suitable candidate is found. Further information about the Danish Refugee Council can be found on their official website.