Information Technology Coordinator

Job Posting Organization:
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of individuals who are committed to the mission of alleviating hunger and improving security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security. WFP's core values include Integrity, Collaboration, Commitment, Humanity, and Inclusion, and it strives to create a diverse and inclusive workforce that reflects the communities it serves. WFP has been recognized globally for its efforts, including being awarded the Nobel Peace Prize in 202

• The organization invests in the personal and professional development of its employees through various training programs, mentorship, and opportunities for internal mobility, ensuring that its workforce is equipped to meet the challenges of humanitarian assistance.

Job Overview:
The Information Technology Coordinator position at WFP is crucial for ensuring the effective delivery of IT services within the organization. This role involves coordinating and guiding IT maintenance and support activities, which are essential for the smooth operation of technology systems that support WFP's mission. The coordinator will work closely with the Finance Officer and will be responsible for monitoring technology reliability, identifying user needs, and analyzing data to produce reports that inform decision-making. The position requires a proactive approach to resolving IT queries, providing training to end users, and supporting the implementation of new applications. The coordinator will also be involved in drafting technical documentation and improving IT processes to enhance service delivery. This role is integral to maintaining the operational efficiency of WFP's IT infrastructure, which is vital for the organization's humanitarian efforts.

Duties and Responsibilities:
The duties and responsibilities of the Information Technology Coordinator include:

• Carrying out system and hardware maintenance tasks to ensure technology is running effectively.
• Monitoring technology reliability and identifying user needs to analyze data and produce accurate reports.
• Resolving IT queries independently and escalating issues as necessary.
• Providing standard technical training to end users on commonly used technology and systems.
• Guiding and training junior colleagues in delivering IT support services.
• Supporting the coordination of new application implementations to equip WFP staff with necessary tools.
• Drafting standard materials such as end-user and technical documentation for staff access.
• Implementing improvements to methods and processes within the IT division.
• Coordinating installation and maintenance of telecommunications systems and equipment. 1
• Leading a team of IT staff to ensure compliance with regulations and policies. 1
• Following emergency response processes to support food assistance needs.

Required Qualifications:
Candidates must possess a post-secondary certificate in a related functional area, along with a completion of secondary school education. Additionally, candidates should have a strong understanding of IT systems and services, as well as experience in service management and business process re-engineering. The role requires analytical skills to assess service management results and make recommendations for enhancements. Candidates should also have experience in procurement and budgeting processes within a country office context.

Educational Background:
The educational background required for this position includes a completion of secondary school education and a post-secondary certificate in a relevant field. This educational foundation is essential for understanding the technical aspects of IT services and support, as well as for engaging effectively with WFP staff and stakeholders.

Experience:
The position requires six or more years of progressively responsible work experience in a relevant business stream, with a focus on general administrative work. Candidates should have a proven track record of managing IT services and support, as well as experience in analyzing service management results and participating in service enhancement initiatives. This level of experience is crucial for effectively coordinating IT activities and leading a team of IT professionals.

Languages:
Fluency in English (level C) is mandatory for this position. This proficiency is essential for effective communication within the organization and for providing support to WFP staff. While English is the primary language required, knowledge of additional languages may be considered an asset, enhancing the candidate's ability to engage with diverse teams and stakeholders.

Additional Notes:
This position is open to Sierra Leone Nationals only. WFP offers a competitive compensation package that will be determined based on the contract type and the selected candidate's qualifications and experience. The organization emphasizes an inclusive work environment and is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. All applications must be submitted through WFP's online recruitment system, and candidates are advised to ensure their profiles are complete and accurate. Only shortlisted candidates will be contacted for further steps in the recruitment process.