HR Analyst - Global Mobility

Job Posting Organization:
The World Bank Group (WBG) is a prominent global institution dedicated to providing financial and technical assistance to developing countries. Established in 1944, the organization has grown to encompass 189 member countries and operates over 120 offices worldwide. The WBG's mission is to end extreme poverty and promote shared prosperity by providing funding, knowledge, and expertise to address the most pressing development challenges. The organization is structured into five institutions, each focusing on different aspects of development, including the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). The WBG collaborates with both public and private sector partners to invest in innovative projects that leverage data, research, and technology to create sustainable solutions for global issues. For more information, visit www.worldbank.org.

Job Overview:
The HR Analyst - Global Mobility position at the World Bank Group is a critical role within the Human Resources Vice-Presidency, specifically within the Talent Acquisition and Global Mobility Department. This position is designed to support the Global Mobility program, which is essential for the organization to effectively manage the relocation and integration of staff and their families on international assignments. The analyst will be responsible for gathering and analyzing qualitative and quantitative data to generate insights that align with the WBG's business objectives. This role requires collaboration with various support functions and HR areas to ensure that data-driven decisions are made to enhance the Global Mobility services. The analyst will also be involved in developing HR analytics tools, conducting sentiment analysis, and monitoring trends in Global Mobility to identify areas for improvement. The position emphasizes the importance of fostering a data-driven culture and implementing effective data quality controls to ensure the integrity and accuracy of the information used in decision-making processes.

Duties and Responsibilities:
The HR Analyst will have a comprehensive set of duties and responsibilities, including:

• Proactively gathering, analyzing, and interpreting qualitative and quantitative data to prepare reports, dashboards, and presentations that provide insights for Global Mobility's support of WBG's business objectives.
• Collaborating with other support functions and HR areas to incorporate multiple data streams for effective analysis and communication of results and recommendations.
• Developing and enhancing HR analytics tools and resources, including satisfaction surveys, to support the evolution of Global Mobility services.
• Performing sentiment analysis on qualitative data to gauge overall satisfaction and identify areas for improvement.
• Monitoring internal and external Global Mobility trends to identify gaps and improvement opportunities in alignment with WBG’s people strategy.
• Implementing data quality controls to ensure accuracy and integrity of data models and analytical frameworks.
• Supporting the modernization of service delivery for assignees and their families by mapping current offerings and proposing enhancements.
• Designing and analyzing surveys, scorecards, dashboards, and KPIs to monitor service delivery and drive continuous improvement.
• Liaising with vendors as required and leveraging programming languages like Python/R for data analysis and automation. 1
• Promoting project management tools to plan, track, and manage tasks effectively. 1
• Participating in special projects and performing other duties as assigned.

Required Qualifications:
Candidates for the HR Analyst position must possess a Master's degree in Statistics, Business Analytics, Data Science, Operations Research, or a related field, along with a minimum of 2 years of relevant experience in a global company or organization. Alternatively, an equivalent combination of education and relevant experience will be considered. Proven experience in HR analytics is essential, including the ability to conduct research, data mining, and report generation. Candidates should have a strong narrative grasp of data interpretation and the ability to articulate issues and recommend solutions to aid management in decision-making. Knowledge of HR information systems and Global Mobility technology tools is also required, along with proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint. Familiarity with data visualization tools such as Power BI or Tableau, as well as proficiency in SQL and programming languages like Python/R for data analysis, is highly desirable. Strong oral and written communication skills in English are mandatory, along with a client-service orientation and attention to detail.

Educational Background:
The educational background required for the HR Analyst position includes a Master's degree in a relevant field such as Statistics, Business Analytics, Data Science, or Operations Research. This advanced degree is crucial for understanding complex data analysis and providing insights that support the Global Mobility program. Candidates with a Bachelor's degree may also be considered if they have significant relevant experience that compensates for the lack of a Master's degree.

Experience:
The position requires a minimum of 2 years of relevant experience, preferably within a global company or organization. This experience should include a strong background in HR analytics, demonstrating the ability to conduct research, analyze data, and generate reports that inform decision-making processes. Candidates should also have experience working in fast-paced environments with shifting priorities and tight deadlines, showcasing their flexibility and adaptability.

Languages:
The mandatory language for this position is English, as strong oral and written communication skills are essential for articulating complex data and preparing client-ready materials. While not explicitly stated, proficiency in additional languages may be considered beneficial, particularly if they align with the World Bank Group's diverse global operations.

Additional Notes:
This position is a local recruitment opportunity with a term duration of 3 years. The World Bank Group offers a comprehensive benefits package, including a retirement plan, medical, life, and disability insurance, as well as paid leave, including parental leave. The organization is committed to diversity and inclusion, ensuring that all employees are treated fairly and without discrimination based on gender, religion, race, ethnicity, sexual orientation, or disability. The WBG culture emphasizes a sense of urgency, thoughtful risk-taking, and empowerment and accountability among its workforce.