Online Volunteer

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for the protection of children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the most disadvantaged children, including those affected by war, disasters, and extreme poverty. UNICEF mobilizes resources and political will to support countries in developing policies and services for children and their families. The organization emphasizes the importance of children's rights as universal development imperatives and works towards achieving sustainable human development goals.

Job Overview:
The Online Volunteer position at UNICEF involves providing emotional support and prevention assistance through a call center service in Bolivia. Volunteers will work in shifts of 8-10 hours per week, offering their services to the community, particularly to vulnerable populations such as women in violent contexts, migrants, and the LGBTQI+ community. The role requires participation in comprehensive training on care protocols, case management, and call center operations, ensuring volunteers are well-prepared to handle sensitive situations. Volunteers will also be expected to engage in synchronous training sessions and periodic activities organized by UNICEF Bolivia, contributing to a supportive environment for those in need.

Duties and Responsibilities:
Volunteers will be responsible for providing emotional support and assistance through a call center, working in shifts as assigned by their supervisor. They will participate in training on protocols for care and case reception, as well as the operation of the call center. Volunteers must maintain confidentiality and adhere to ethical guidelines throughout their assignment. Continuous monitoring by UNICEF Bolivia will ensure that volunteers are supported and that any emotional distress or ethical concerns are addressed promptly. Volunteers are expected to actively participate in training sessions and complete mandatory self-guided courses available on the virtual learning platform.

Required Qualifications:
Candidates must possess a strong commitment to the principles of child protection and emotional support. They should demonstrate empathy, active listening skills, and the ability to handle sensitive situations with care. Technical proficiency in using computers and call center technology is essential, along with a willingness to engage in ongoing training and development. Volunteers should also be able to work independently while being part of a team, and they must be adaptable to the needs of the service and the community they are supporting.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in psychology, social work, or a related field would be beneficial for this role. Volunteers should have a basic understanding of emotional support practices and the challenges faced by vulnerable populations.

Experience:
Previous experience in volunteer work, particularly in emotional support or crisis intervention, is highly desirable. Candidates should have a demonstrated ability to work with diverse populations and handle sensitive issues with professionalism and care. Experience in a call center environment or similar roles would also be advantageous.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of additional languages, particularly indigenous languages or English, would be considered a plus, enhancing the ability to communicate with a broader range of individuals.

Additional Notes:
This is a volunteer position, and as such, it does not offer financial compensation. Volunteers are expected to commit to the hours assigned and participate in all required training sessions. The role is designed to be flexible, allowing volunteers to manage their time effectively while contributing to a meaningful cause. The position emphasizes the importance of ethical conduct and safeguarding the well-being of both volunteers and the individuals they support.