Online Volunteer

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for the protection of children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the survival, protection, and development of children, particularly in developing countries. UNICEF mobilizes resources and political will to support countries in forming policies and delivering services for children and their families. The organization prioritizes the most disadvantaged children, including those affected by war, disasters, and extreme poverty, and works to promote the equal rights of women and girls. UNICEF's mission aligns with the sustainable development goals and the vision of peace and social progress outlined in the UN Charter.

Job Overview:
The Online Volunteer position at UNICEF involves providing emotional support and prevention assistance through a call center service in Bolivia. Volunteers will work in shifts, dedicating 8 to 10 hours per week, and will be responsible for offering support to the community, particularly vulnerable populations such as women in violent situations, migrants, and the LGBTQI+ community. Volunteers will undergo comprehensive training on care protocols, case management, and call center operations, ensuring they are well-equipped to handle sensitive situations. The role emphasizes ethical considerations and requires volunteers to adhere to strict guidelines to safeguard the well-being of both beneficiaries and themselves. Continuous monitoring and supervision will be provided to ensure effective service delivery.

Duties and Responsibilities:
Volunteers will be tasked with providing emotional support and assistance through a call center, working in shifts as assigned by their supervisor. They will participate in training sessions covering protocols for care, case reception, and call center management. Volunteers are expected to engage actively in synchronous training and periodic activities organized by UNICEF Bolivia. They must complete mandatory self-guided courses available on the virtual learning platform and may opt for additional specialized courses that offer certification. Volunteers will also need to maintain a distraction-free workspace and report any emotional distress or ethical concerns to their supervisor immediately. Compliance with all guidelines is essential for the continuity of the assignment.

Required Qualifications:
Candidates must possess a strong commitment to ethical standards and confidentiality, as well as the ability to work effectively in a remote environment. Technical proficiency with computers and call center technology is essential. Volunteers should demonstrate empathy, active listening skills, and the ability to handle sensitive situations with care. A willingness to participate in ongoing training and development is also required, along with a proactive approach to learning and adapting to the needs of the community they serve.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in psychology, social work, or a related field would be beneficial for this role. Volunteers should have a foundational understanding of emotional support practices and the challenges faced by vulnerable populations.

Experience:
Previous experience in counseling, social work, or community service is advantageous but not mandatory. Volunteers should be comfortable working in a call center environment and have experience in providing support to individuals in distress. Familiarity with remote working tools and platforms is also beneficial.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of additional languages may be considered an asset, particularly those spoken within vulnerable populations in Bolivia.

Additional Notes:
This is a volunteer position with a commitment of 8 to 10 hours per week. The role is designed to be flexible, allowing volunteers to work remotely. Volunteers must have access to a computer with specific technical requirements, including a stable internet connection and a quiet workspace. Continuous monitoring and support will be provided by UNICEF Bolivia to ensure a positive and ethical contribution to the project.