Specialist, Program Business Solutions and Analysis

Job Posting Organization:
The World Wildlife Fund (WWF) is one of the world’s leading conservation organizations, dedicated to preserving the natural world and addressing the most pressing environmental challenges. Established in 1961, WWF operates in over 100 countries and has a diverse workforce of thousands of employees and volunteers. The organization focuses on various conservation efforts, including wildlife protection, habitat preservation, and sustainable resource management, aiming to create a world where people and nature can thrive together.

Job Overview:
The Specialist, Program Business Solutions and Analysis plays a crucial role in bridging the gap between end users and technical solutions within the organization. Reporting directly to the Director, this position is primarily focused on building strong relationships with staff in the Latin America and Caribbean (LAC) region, specifically within WWF-US managed Country Offices. The specialist will work to understand the reporting and analytics needs of these offices and translate them into effective, sustainable solutions, primarily utilizing Power BI and Microsoft Fabric. This role is essential for ensuring data accuracy, usability, and alignment with operational priorities. Additionally, the specialist will support Workday Adaptive Planning reporting, process documentation, system enhancement testing, and user enablement in both English and Spanish, making it a bilingual position that requires strong communication skills.

Duties and Responsibilities:
The primary responsibilities of the Specialist include proactively engaging with HQ Program Operations and Country Office staff to understand their business questions, reporting requirements, and decision-making needs. The specialist will design, build, and maintain a suite of dashboards in Power BI and Microsoft Fabric that provide timely, actionable insights tailored to end-user needs. They will validate report data for accuracy, ensure that dashboards reflect correct business rules and structures, and maintain comprehensive documentation for report logic, definitions, filters, and assumptions. Furthermore, the specialist will develop, facilitate, and deliver training and guidance materials in both English and Spanish to help users navigate and interpret reports. Ongoing user support will also be a key duty, including responding to user questions, troubleshooting issues, and guiding non-technical staff in data-driven decision-making. In terms of process and system support, the specialist will assist in system issue triage, participate in user acceptance testing for system enhancements, and contribute to process mapping and workflow documentation.

Required Qualifications:
Candidates must possess a Bachelor’s degree in business analytics, information systems, or a related field, or equivalent experience. A minimum of 5 years of relevant experience in business intelligence or reporting roles is required. Bilingual proficiency in both English and Spanish is essential, with a demonstrated ability to support Spanish-speaking users. Advanced proficiency in Microsoft Power BI and Microsoft Fabric, including data modeling and visualization best practices, is required. Additionally, advanced Excel and Power Query skills, including complex formulas and data transformation techniques, are preferred. Familiarity with systems such as Workday Adaptive Planning, Workday, and SmartSimple is also preferred, along with knowledge of data governance and cross-system integration.

Educational Background:
The educational background required for this position includes a Bachelor’s degree in business analytics, information systems, or a related field. Equivalent experience may also be considered in lieu of a formal degree, provided that the candidate has the necessary skills and knowledge to perform the job effectively.

Experience:
The position requires a minimum of 5 years of relevant experience in business intelligence or reporting roles. Candidates should have a proven track record of working with data analytics and reporting tools, as well as experience in engaging with diverse teams, particularly in an international or distributed context. Experience in training and supporting users in data-driven decision-making is also highly valued.

Languages:
Bilingual proficiency in both English and Spanish is mandatory for this position. The ability to communicate effectively in both languages is crucial for supporting users and collaborating with teams across different regions. Knowledge of additional languages may be considered an asset but is not required.

Additional Notes:
The position may involve occasional travel to WWF-US field or country offices, estimated at less than 5% of the time, which translates to a minimum of 1 to 2 trips per year to Washington, DC or other Latin American countries. The role is expected to align with WWF’s core values of Courage, Integrity, Respect, and Collaboration, and candidates should demonstrate these values in their work. The job posting does not specify the contract duration, seniority level, or whether the position is full-time or part-time.