IT Operations Officer
World Food Programme (WFP)
Kyiv
Ukraine
December 29, 2025
Full-timeDecember 29, 2025
World Food Programme (WFP) About
Founded in 1961 and assisting 80 million people in around 80 countries each year, the World Food Programme (WFP) is the leading humanitarian organization fighting hunger worldwide, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.
WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations. Two-thirds of its work is in conflict-affected countries where people are three times more likely to be undernourished than those living in countries without conflict.
In emergencies, WFP is often first on the scene, providing food assistance to the victims of war, civil conflict, drought, floods, earthquakes, hurricanes, crop failures and natural disasters. When the emergency subsides, WFP helps communities rebuild shattered lives and livelihoods. WFP also works to strengthen the resilience of people and communities affected by protracted crises by applying a development lens in its humanitarian response.
WFP is the largest humanitarian organisation implementing school feeding programmes worldwide and has been doing so for over 50 years. Each year, WFP provides school meals to between 20 and 25 million children across 63 countries, often in the hardest-to-reach areas.
Job Description
Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of eradicating hunger and improving nutrition. WFP's core values include Integrity, Collaboration, Commitment, Humanity, and Inclusion, which guide its operations and interactions with partners and beneficiaries. WFP has been recognized globally for its efforts, including being awarded the Nobel Peace Prize in 2020 for its work in combating hunger and promoting security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security.
Job Overview:
The IT Operations Officer position at WFP Ukraine is crucial for supporting the delivery of efficient and effective IT services that enable staff to assist beneficiaries. The role involves managing and implementing Digital Assistance Services (DAS) in alignment with the objectives of the Ukraine Country Office. The incumbent will report to the International TEC Business Transformation Officer and will be responsible for compiling, analyzing, maintaining, and reporting IT data to enhance service effectiveness. This position requires a proactive approach to resolving network issues and providing timely support for the design, development, and usage of IT systems. The IT Operations Officer will also play a key role in budgeting, planning, and deploying IT systems that meet business needs while adhering to WFP corporate standards.
Duties and Responsibilities:
The duties and responsibilities of the IT Operations Officer include supporting the budgeting, planning, and deployment of IT systems aligned with business needs. The officer will maintain IT systems and networks, ensuring data security and access controls, and assist users in maximizing the benefits of these systems. Responsibilities also include implementing innovative IT solutions to improve system performance, supporting technology upgrades, and providing data and documentation for the procurement of IT equipment and services. The officer will collate data for accurate reporting on IT investments and costs, supervise a team to address user queries, guide junior staff, and support capability building through training programs. Additionally, the officer will follow emergency preparedness practices to ensure basic IT services are maintained during crises and implement IT cybersecurity policies.
Required Qualifications:
Candidates must possess strong IT project management skills and excellent English writing abilities. The role requires a university degree in Computer Science, IT Engineering, Management Information Systems, or a related field, or a first university degree with an additional five years of relevant work experience. Certifications such as CCNA, CISCO CCNP, CCSP, PMP, ITIL, PRINCE2, and CCIE are desirable. The position also requires at least one year of progressive postgraduate professional experience in IT, including hardware and software support, WAN/LAN, and business/systems analysis. Experience in project management, budgeting, and planning implementation is essential, along with familiarity with service management and support systems.
Educational Background:
The educational background required for this position includes a university degree in Computer Science, IT Engineering, Management Information Systems, or a related field. Alternatively, candidates may qualify with a first university degree and five additional years of related work experience and training in Information Systems. Relevant certifications in IT and project management are also beneficial for candidates seeking this role.
Experience:
The IT Operations Officer should have at least one year of progressive postgraduate professional experience in an IT-related field. This includes experience in hardware and software support, WAN/LAN, business/systems analysis, and project management. Candidates should have experience in large-scale rollouts and client support, particularly in a Service Desk and User Support Unit context. Familiarity with database administration and reporting, as well as working in an international or multicultural environment, is also advantageous.
Languages:
Fluency in both oral and written communication in English and Ukrainian is mandatory for this position. Proficiency in additional languages may be considered an asset, enhancing communication with diverse stakeholders and partners.
Additional Notes:
The position is offered as a Service Contract with a duration of 12 months, which is renewable. It is specifically open to Ukrainian nationals or residents of Ukraine with a legal work permit. The role includes competitive salaries, pension contributions, medical insurance for eligible dependents, applicable danger pay, and generous leave policies, including 30 days of annual leave and parental leave provisions. There is also an option for remote working one day per week within the duty station, subject to conditions. WFP is committed to providing an inclusive work environment and offers reasonable accommodations for individuals with disabilities throughout the recruitment process.
The World Food Programme (WFP) is the world’s largest humanitarian organization dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of eradicating hunger and improving nutrition. WFP's core values include Integrity, Collaboration, Commitment, Humanity, and Inclusion, which guide its operations and interactions with partners and beneficiaries. WFP has been recognized globally for its efforts, including being awarded the Nobel Peace Prize in 2020 for its work in combating hunger and promoting security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security.
Job Overview:
The IT Operations Officer position at WFP Ukraine is crucial for supporting the delivery of efficient and effective IT services that enable staff to assist beneficiaries. The role involves managing and implementing Digital Assistance Services (DAS) in alignment with the objectives of the Ukraine Country Office. The incumbent will report to the International TEC Business Transformation Officer and will be responsible for compiling, analyzing, maintaining, and reporting IT data to enhance service effectiveness. This position requires a proactive approach to resolving network issues and providing timely support for the design, development, and usage of IT systems. The IT Operations Officer will also play a key role in budgeting, planning, and deploying IT systems that meet business needs while adhering to WFP corporate standards.
Duties and Responsibilities:
The duties and responsibilities of the IT Operations Officer include supporting the budgeting, planning, and deployment of IT systems aligned with business needs. The officer will maintain IT systems and networks, ensuring data security and access controls, and assist users in maximizing the benefits of these systems. Responsibilities also include implementing innovative IT solutions to improve system performance, supporting technology upgrades, and providing data and documentation for the procurement of IT equipment and services. The officer will collate data for accurate reporting on IT investments and costs, supervise a team to address user queries, guide junior staff, and support capability building through training programs. Additionally, the officer will follow emergency preparedness practices to ensure basic IT services are maintained during crises and implement IT cybersecurity policies.
Required Qualifications:
Candidates must possess strong IT project management skills and excellent English writing abilities. The role requires a university degree in Computer Science, IT Engineering, Management Information Systems, or a related field, or a first university degree with an additional five years of relevant work experience. Certifications such as CCNA, CISCO CCNP, CCSP, PMP, ITIL, PRINCE2, and CCIE are desirable. The position also requires at least one year of progressive postgraduate professional experience in IT, including hardware and software support, WAN/LAN, and business/systems analysis. Experience in project management, budgeting, and planning implementation is essential, along with familiarity with service management and support systems.
Educational Background:
The educational background required for this position includes a university degree in Computer Science, IT Engineering, Management Information Systems, or a related field. Alternatively, candidates may qualify with a first university degree and five additional years of related work experience and training in Information Systems. Relevant certifications in IT and project management are also beneficial for candidates seeking this role.
Experience:
The IT Operations Officer should have at least one year of progressive postgraduate professional experience in an IT-related field. This includes experience in hardware and software support, WAN/LAN, business/systems analysis, and project management. Candidates should have experience in large-scale rollouts and client support, particularly in a Service Desk and User Support Unit context. Familiarity with database administration and reporting, as well as working in an international or multicultural environment, is also advantageous.
Languages:
Fluency in both oral and written communication in English and Ukrainian is mandatory for this position. Proficiency in additional languages may be considered an asset, enhancing communication with diverse stakeholders and partners.
Additional Notes:
The position is offered as a Service Contract with a duration of 12 months, which is renewable. It is specifically open to Ukrainian nationals or residents of Ukraine with a legal work permit. The role includes competitive salaries, pension contributions, medical insurance for eligible dependents, applicable danger pay, and generous leave policies, including 30 days of annual leave and parental leave provisions. There is also an option for remote working one day per week within the duty station, subject to conditions. WFP is committed to providing an inclusive work environment and offers reasonable accommodations for individuals with disabilities throughout the recruitment process.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.
