Online Volunteer

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for the protection of children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the survival, protection, and development of children, particularly in developing countries. UNICEF mobilizes resources and political will to support countries in forming policies and delivering services for children and their families. The organization prioritizes the most disadvantaged children, including victims of war, disasters, and extreme poverty, and works to ensure their rights are upheld in emergencies. UNICEF collaborates with various partners to promote gender equality and the full participation of women and girls in development efforts, aligning with the sustainable development goals set by the global community.

Job Overview:
The Online Volunteer position at UNICEF involves providing emotional support and prevention assistance to the Bolivian community through a call center service. Volunteers will work in shifts, dedicating 8 to 10 hours per week, and will receive comprehensive training on care protocols, case management, and call center operations. The role is designed to support individuals of all ages, with a focus on vulnerable populations such as women facing violence, migrants, and the LGBTQI+ community. Volunteers are expected to actively participate in synchronous training sessions and periodic activities organized by UNICEF Bolivia, ensuring they are well-equipped to provide effective support. The position emphasizes ethical considerations and requires volunteers to adhere to strict guidelines to safeguard the well-being of both beneficiaries and themselves.

Duties and Responsibilities:
Volunteers will be responsible for providing emotional support and assistance through a call center, working in shifts as assigned by their direct supervisor. They will engage with the community to offer guidance and support, particularly to vulnerable groups. Volunteers must complete mandatory training sessions, including self-guided courses on care protocols and call center management. They are also expected to report any emotional distress or ethical concerns to their supervisor immediately. Continuous monitoring of the volunteer's activities will be conducted by UNICEF Bolivia to ensure compliance with ethical standards and to maintain the integrity of the service provided. Failure to adhere to the established conditions may result in the immediate review of the volunteer's assignment.

Required Qualifications:
Candidates must possess strong communication skills, empathy, and the ability to handle sensitive situations with care. They should be comfortable working in a remote environment and have the technical skills necessary to operate a call center effectively. Volunteers must also demonstrate a commitment to the ethical standards set by UNICEF and be willing to participate in ongoing training and development opportunities.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in psychology, social work, or a related field is preferred. Volunteers should have a foundational understanding of emotional support practices and be able to engage effectively with diverse populations.

Experience:
Previous experience in counseling, social work, or volunteer roles that involve direct community engagement is highly desirable. Candidates should have a demonstrated ability to work with vulnerable populations and handle sensitive issues with discretion and professionalism.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of additional languages, particularly indigenous languages or English, would be considered an asset but is not required.

Additional Notes:
This is a volunteer position with a flexible commitment of 8 to 10 hours per week. Volunteers will work remotely and must have access to a computer with specific technical requirements, including a stable internet connection and a quiet workspace. Participation in training sessions and adherence to ethical guidelines is mandatory. The role is designed to be supportive and enriching, providing volunteers with the opportunity to contribute positively to the community while gaining valuable experience.