Digital Communication Consultant

Job Posting Organization:
UNICEF, established in 1946, operates in over 190 countries and territories with a mission to save children's lives, defend their rights, and help them fulfill their potential. The organization is committed to promoting the rights of every child and offers diverse opportunities for professional and personal development. UNICEF is known for its passionate culture and attractive compensation and benefits package, emphasizing the importance of belonging and growth within the organization.

Job Overview:
The Digital Communication Consultant will play a crucial role in the transition and consolidation of UNICEF's digital platforms for the Asia-Pacific region. This position involves leading the onboarding and configuration of a new regional website, ensuring it is user-friendly, accessible, and compliant with UNICEF's digital standards. The consultant will work closely with communication and advocacy teams to develop a cohesive content strategy that reflects the unified narrative of the new regional office. The role requires a blend of editorial and technical skills to ensure the successful migration of content and the overall functionality of the new website.

Duties and Responsibilities:

• Collaborate with communication and regional planning teams to define a refreshed voice and narrative architecture for the Asia Pacific Regional Office.
• Redesign top-level landing pages and key programmatic sections to reflect a unified regional narrative.
• Draft and update core web pages introducing the new regional office and its priorities.
• Lead editorial quality assurance for the website, ensuring clarity, consistency in tone and style, and adherence to UNICEF’s digital content standards.
• Contribute to strategy discussions for social media channels aligned with the web strategy.
• Support the provisioning and configuration of the new APRO site within UNICEF’s Drupal-based platform.
• Configure navigation and taxonomy according to the approved information architecture.
• Coordinate with GCA to ensure CMS user roles are correctly assigned.
• Migrate priority content from existing websites to the new APRO website. 1
• Oversee large-scale automated content migration and implement redirects. 1
• Conduct functional QA on migrated content, navigation, links, and embeds. 1
• Support editors in embedding approved third-party content and ensure compliance with UNICEF’s global UX, UI, and branding standards. 1
• Identify and resolve content-level issues and escalate platform-related issues as necessary. 1
• Verify GA4 and GTM dashboards are active and functional, flagging any additional tracking needs to GCA.

Required Qualifications:

• Minimum 5–7 years of relevant work experience in digital content management, web governance, or digital project coordination.
• Demonstrated ability to translate content strategy into clear information architecture and page structures.
• Proven experience onboarding and configuring websites in a multisite CMS environment, preferably with Drupal.
• Strong understanding of information architecture, taxonomy, navigation, and content migration.
• Knowledge of SEO metadata, accessibility standards (WCAG), and web analytics tools (GA4/GTM).
• Experience coordinating with multiple stakeholders across regions and global teams.

Educational Background:
A university degree in Communications, Digital Media, Information Management, or a related field is required. A technical background is welcome but not mandatory.

Experience:
Candidates should have a minimum of 5–7 years of relevant experience in digital content management, web governance, or digital project coordination. Experience in onboarding and configuring websites, particularly in a multisite CMS environment, is essential. Familiarity with information architecture, taxonomy, and content migration is also required.

Languages:
Fluency in English is mandatory. Knowledge of additional languages relevant to the Asia-Pacific region would be considered an asset.

Additional Notes:
The position is based in Kathmandu, Nepal, and may require occasional in-person coordination with the regional offices. The role is not full-time in the office, allowing for flexibility. UNICEF promotes a diverse and inclusive work environment and encourages applications from all qualified candidates, including those with disabilities. The organization offers a range of benefits, including paid parental leave and reasonable accommodations for persons with disabilities. All selected candidates will undergo rigorous reference and background checks.