Junior Digital Device Engineer

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is a pioneering international organization established to support the development of market economies and promote private and entrepreneurial initiatives in countries transitioning to market economies. Founded in 1991, EBRD operates in over 30 countries across Europe, Asia, and the Middle East, employing thousands of professionals dedicated to fostering sustainable development and economic growth. The organization is committed to promoting inclusiveness, innovation, trust, and responsibility in its operations, ensuring that its workforce reflects a diverse range of backgrounds and experiences.

Job Overview:
As a Junior Digital Device Engineer, you will play a crucial role in managing and optimizing digital workplace technologies within the EBRD's Sofia office. This position involves supporting end-users by deploying, configuring, and ensuring the performance of various devices, including laptops and mobile devices, as well as managing Windows 365 and remote connectivity tools. You will be integral to modern endpoint management, utilizing platforms such as Intune, MECM, and JAMF to ensure secure and compliant device operations across multiple operating systems, including Windows, macOS, Android, and iOS. This role is designed for individuals who are passionate about digital devices and enjoy solving complex problems in a multicultural and user-focused environment. You will collaborate closely with offshore teams and key departments, maintain documentation, and contribute to automation and troubleshooting efforts, making this an excellent opportunity for career growth in a fast-paced, high-impact team.

Duties and Responsibilities:
The Junior Digital Device Engineer will be responsible for a variety of tasks that support the digital device estate. Key responsibilities include: assisting with the deployment and configuration of laptops and mobile devices; supporting Mobile Device Management (MDM) and Mobile Application Management (MAM) tasks; contributing to the efficient operation of MECM, Intune, and JAMF platforms; assisting with the deployment and support of Windows 365; troubleshooting performance issues across various devices; providing third-line support for devices in HQ; supporting the Unigy service for the Treasury department; contributing to the deployment of laptops/workstations; assisting with corporate app deployment; supporting Device Provisioning/Deployment and Endpoint security" style="border-bottom: 1px dotted #007bff !important;">Security Management; participating in testing and quality assurance processes; maintaining documentation and knowledge base content; and assisting with reporting requirements.

Required Qualifications:
Candidates must possess a degree or equivalent professional experience, along with a proven interest in the technologies relevant to the Digital Device domain. Experience in the finance industry is preferred, as well as a working understanding of the ITIL process. Strong problem-solving and analytical skills are essential, along with the ability to empathize with users and view services from their perspective. Excellent written and verbal communication skills are required to effectively engage with a diverse audience, and outstanding interpersonal skills with a strong service orientation are crucial. Candidates should also demonstrate the ability to work effectively in a multicultural environment and under pressure.

Educational Background:
A degree in a relevant field or equivalent professional experience is required for this position. Candidates should have a solid understanding of the technologies that underpin the Digital Device domain, as well as familiarity with the finance industry and ITIL processes.

Experience:
The ideal candidate should have relevant experience in managing digital devices and supporting end-users, particularly in a finance-related context. Experience with MDM and MAM technologies, as well as familiarity with endpoint management platforms like Intune, MECM, and JAMF, is highly desirable. Candidates should also have a track record of troubleshooting and providing support for various operating systems and devices.

Languages:
Fluency in written and spoken English is mandatory for this position. Additional language skills may be beneficial but are not required.

Additional Notes:
This position is a fixed-term contract lasting for three years. The role is full-time and based in Sofia, Bulgaria. The EBRD promotes a hybrid working model, encouraging collaboration in person at least three days a week. The organization values diversity and inclusiveness, welcoming applications from all qualified candidates regardless of their background. Competitive benefits and a focus on employee wellbeing are also part of the EBRD's commitment to its workforce.