Senior Urban Specialist
World Bank
Niamey
Niger
December 5, 2025
Full-timeDecember 5, 2025
World Food Programme (WFP) About
Founded in 1961 and assisting 80 million people in around 80 countries each year, the World Food Programme (WFP) is the leading humanitarian organization fighting hunger worldwide, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.
WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations. Two-thirds of its work is in conflict-affected countries where people are three times more likely to be undernourished than those living in countries without conflict.
In emergencies, WFP is often first on the scene, providing food assistance to the victims of war, civil conflict, drought, floods, earthquakes, hurricanes, crop failures and natural disasters. When the emergency subsides, WFP helps communities rebuild shattered lives and livelihoods. WFP also works to strengthen the resilience of people and communities affected by protracted crises by applying a development lens in its humanitarian response.
WFP is the largest humanitarian organisation implementing school feeding programmes worldwide and has been doing so for over 50 years. Each year, WFP provides school meals to between 20 and 25 million children across 63 countries, often in the hardest-to-reach areas.
Job Description
Job Posting Organization:
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of alleviating hunger and improving nutrition. WFP's vision emphasizes diversity, inclusion, and the importance of a skilled workforce that embodies its core values of Integrity, Collaboration, Commitment, Humanity, and Inclusion. The organization has been recognized for its efforts, notably receiving the Nobel Peace Prize in 2020, and continues to invest in the professional development of its employees through various training and mobility opportunities.
Job Overview:
The IT Operations Coordinator will play a crucial role in managing and coordinating IT operations and support services within the organization. This position requires a strong understanding of information technology and communication systems, as the coordinator will be the primary expert consulted for guidance and advice on technical matters. The role involves ensuring that country offices have the capacity to provide high-quality technical support, thereby enabling effective humanitarian assistance. The coordinator will work under the supervision of the National IT Officer based in Niamey, and will be responsible for maintaining the integrity and functionality of IT systems, ensuring that all operations are supported by reliable communication and technology services. This position is vital for the smooth operation of WFP's mission in the region, as it directly impacts the organization's ability to deliver assistance to those in need.
Duties and Responsibilities:
The IT Operations Coordinator will be responsible for a wide range of duties, including but not limited to: managing and administering local area networks (LAN) and wide area networks (WAN); overseeing wireless connections and remote site access points; installing and administering Windows Server 2022; ensuring high-quality internet connectivity for WFP operations; serving as the point of contact for cybersecurity issues; maintaining technology and ensuring compliance with data security" style="border-bottom: 1px dotted #007bff !important;">security standards; providing training to end-users on technology and systems; performing routine deployments of server hardware and software; proposing improvements to IT processes; addressing user-reported issues; installing and maintaining LAN cabling and telecommunications equipment; ensuring adherence to standard operating procedures (SOPs); providing second-level technical support; testing and maintaining telecommunications systems; establishing emergency communication protocols; recommending strategies for telecommunications challenges; and preparing and conducting training on installed systems and equipment. The coordinator will also be expected to maintain and analyze telecommunications statistics to identify cost-reduction measures and provide regular activity reports to management.
Required Qualifications:
Candidates must possess a secondary school diploma, complemented by a post-secondary certificate in a relevant field such as Information Technology, Electronics Engineering, Telecommunications, or Mathematics. Additionally, candidates should have a minimum of seven years of progressively responsible experience in LAN/WAN networks, Windows Server administration, and telecommunications equipment installation and maintenance. Familiarity with cybersecurity practices and the ability to troubleshoot network issues are essential. Candidates should also demonstrate strong problem-solving skills, the ability to work under pressure, and effective communication skills, both written and verbal.
Educational Background:
The educational background required for this position includes a secondary school diploma and a post-secondary certificate in a relevant field. This could include areas such as Information Technology, Electronics Engineering, Telecommunications, or Mathematics. The combination of formal education and practical experience is crucial for the successful execution of the responsibilities associated with this role.
Experience:
Candidates are expected to have at least seven years of professional experience in roles that involve increasing responsibility in network administration, particularly with Windows Server environments. Experience with telecommunications installations and equipment, including radio HF/VHF, PABX, and VSAT systems, is also required. The ideal candidate will have a proven track record of managing telecommunications operations in a distributed environment and will demonstrate practical expertise in troubleshooting and resolving technical issues.
Languages:
Fluency in French is mandatory for this position, as it is the primary language of communication within the organization. Knowledge of English is considered an asset and is highly desirable, as it may facilitate communication with international colleagues and stakeholders.
Additional Notes:
This position is based in Niamey, Niger, and is a full-time role. The World Food Programme is committed to providing an inclusive work environment and encourages applications from individuals with diverse backgrounds. The organization does not charge any fees during the recruitment process and is dedicated to supporting individuals with disabilities by providing reasonable accommodations. The deadline for applications is set for 4 November 2025, and candidates are encouraged to ensure their profiles are complete and accurate before submission.
The World Food Programme (WFP) is the world's largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of alleviating hunger and improving nutrition. WFP's vision emphasizes diversity, inclusion, and the importance of a skilled workforce that embodies its core values of Integrity, Collaboration, Commitment, Humanity, and Inclusion. The organization has been recognized for its efforts, notably receiving the Nobel Peace Prize in 2020, and continues to invest in the professional development of its employees through various training and mobility opportunities.
Job Overview:
The IT Operations Coordinator will play a crucial role in managing and coordinating IT operations and support services within the organization. This position requires a strong understanding of information technology and communication systems, as the coordinator will be the primary expert consulted for guidance and advice on technical matters. The role involves ensuring that country offices have the capacity to provide high-quality technical support, thereby enabling effective humanitarian assistance. The coordinator will work under the supervision of the National IT Officer based in Niamey, and will be responsible for maintaining the integrity and functionality of IT systems, ensuring that all operations are supported by reliable communication and technology services. This position is vital for the smooth operation of WFP's mission in the region, as it directly impacts the organization's ability to deliver assistance to those in need.
Duties and Responsibilities:
The IT Operations Coordinator will be responsible for a wide range of duties, including but not limited to: managing and administering local area networks (LAN) and wide area networks (WAN); overseeing wireless connections and remote site access points; installing and administering Windows Server 2022; ensuring high-quality internet connectivity for WFP operations; serving as the point of contact for cybersecurity issues; maintaining technology and ensuring compliance with data security" style="border-bottom: 1px dotted #007bff !important;">security standards; providing training to end-users on technology and systems; performing routine deployments of server hardware and software; proposing improvements to IT processes; addressing user-reported issues; installing and maintaining LAN cabling and telecommunications equipment; ensuring adherence to standard operating procedures (SOPs); providing second-level technical support; testing and maintaining telecommunications systems; establishing emergency communication protocols; recommending strategies for telecommunications challenges; and preparing and conducting training on installed systems and equipment. The coordinator will also be expected to maintain and analyze telecommunications statistics to identify cost-reduction measures and provide regular activity reports to management.
Required Qualifications:
Candidates must possess a secondary school diploma, complemented by a post-secondary certificate in a relevant field such as Information Technology, Electronics Engineering, Telecommunications, or Mathematics. Additionally, candidates should have a minimum of seven years of progressively responsible experience in LAN/WAN networks, Windows Server administration, and telecommunications equipment installation and maintenance. Familiarity with cybersecurity practices and the ability to troubleshoot network issues are essential. Candidates should also demonstrate strong problem-solving skills, the ability to work under pressure, and effective communication skills, both written and verbal.
Educational Background:
The educational background required for this position includes a secondary school diploma and a post-secondary certificate in a relevant field. This could include areas such as Information Technology, Electronics Engineering, Telecommunications, or Mathematics. The combination of formal education and practical experience is crucial for the successful execution of the responsibilities associated with this role.
Experience:
Candidates are expected to have at least seven years of professional experience in roles that involve increasing responsibility in network administration, particularly with Windows Server environments. Experience with telecommunications installations and equipment, including radio HF/VHF, PABX, and VSAT systems, is also required. The ideal candidate will have a proven track record of managing telecommunications operations in a distributed environment and will demonstrate practical expertise in troubleshooting and resolving technical issues.
Languages:
Fluency in French is mandatory for this position, as it is the primary language of communication within the organization. Knowledge of English is considered an asset and is highly desirable, as it may facilitate communication with international colleagues and stakeholders.
Additional Notes:
This position is based in Niamey, Niger, and is a full-time role. The World Food Programme is committed to providing an inclusive work environment and encourages applications from individuals with diverse backgrounds. The organization does not charge any fees during the recruitment process and is dedicated to supporting individuals with disabilities by providing reasonable accommodations. The deadline for applications is set for 4 November 2025, and candidates are encouraged to ensure their profiles are complete and accurate before submission.
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We are not liable for any decisions or actions taken by applicants in response to this job listing. By applying, you agree that all application processes, interviews, and potential job offers are managed exclusively by the listed employer or organization.
Beware of fraudulent job offers. Do not provide sensitive personal information or make any payments to secure a job.
