Website Product Manager/Owner

Job Posting Organization:
The International Rescue Committee (IRC) is a global humanitarian organization that responds to the world's worst crises and helps people to survive and rebuild their lives. Established in 1933, the IRC has grown to operate in over 40 countries and has a workforce of more than 14,000 employees. The organization focuses on various sectors including health, education, and economic wellbeing, and aims to restore safety, dignity, and hope to millions who are uprooted and struggling to endure. The IRC's mission is to help people affected by conflict and disaster to survive, recover, and gain control of their future. The organization is committed to accountability, transparency, and the highest standards of professional conduct, ensuring that its operations align with its core values of integrity, service, and accountability.

Job Overview:
The Website Product Manager/Owner will play a crucial role within the Marketing Technology department of the IRC, overseeing the development and management of the global Drupal-based website ecosystem. This position is designed for a strategic and technically proficient individual who can bridge the gap between business needs and technical execution. The primary focus will be on ensuring that the digital platforms not only deliver exceptional user experiences but also align with the organization's goals and adapt to evolving industry standards. The role requires a deep understanding of product management, agile methodologies, and user experience principles, as well as the ability to collaborate effectively with various stakeholders across the organization. The successful candidate will be responsible for defining the product roadmap, managing the backlog, and ensuring that the website meets the needs of its users while supporting the IRC's fundraising and advocacy objectives.

Duties and Responsibilities:
The duties and responsibilities of the Website Product Manager/Owner include:

• Agile Product Ownership: Define and maintain the website product roadmap and backlog in alignment with business objectives. Serve as the main technical point of contact for all website-related initiatives. Prioritize features, enhancements, and bug fixes based on impact and feasibility, in coordination with partners.
• Stakeholder Collaboration: Work closely with teams across fundraising, marketing, analytics, content, UX/UI, IT Infrastructure, and external vendors to gather requirements and feedback. Develop processes for effective Product Requirements Documents (PRDs) and change management for new website features and enhancements. Translate business needs into clear, actionable user stories and acceptance criteria in development tickets.
• Drupal Platform Management: Collaborate with Drupal CMS developers to implement new features and maintain site integrity, ensuring efficient performance, scalability, and security" style="border-bottom: 1px dotted #007bff !important;">security. Stay updated on Drupal updates, modules, and community standards. Identify new technical opportunities to improve the platform.
• User Experience & Optimization: Champion user-centric design and accessibility standards (WCAG, ADA). Monitor site analytics and user behavior to identify opportunities for improvement, in collaboration with partners. Support A/B testing and conversion rate optimization initiatives.
• Agile Project Management: Manage timelines, resources, and budgets for website projects. Ensure timely delivery of features and updates through agile methodologies, including sprint planning and backlog grooming.
• Quality Assurance: Create quality assurance (QA) and user acceptance testing (UAT) processes for new features and ensure successful execution. Conduct regular audits for content accuracy, broken links, SEO/GEO compliance, accessibility compliance, and performance. Ensure consistent branding and messaging across all digital touchpoints.

Required Qualifications:
The required qualifications for the Website Product Manager/Owner position include:

• A Bachelor’s degree or equivalent experience in Marketing, Digital Media, Computer Science, or a related field.
• A minimum of 5 years of experience managing websites, with at least 2 years in a product owner or manager role.
• Strong understanding of Drupal CMS (preferably Drupal 9 or 10), including content types, views, blocks, and modules.
• Proven experience in product ownership or product management roles, with the ability to define and execute product roadmaps and prioritize backlog items.
• Familiarity with Agile/Scrum methodologies and experience using project management tools like Jira, Trello, or Asana.
• Basic understanding of HTML, CSS, and JavaScript, with the ability to communicate effectively with developers and technical teams.
• Experience with Google Analytics, Tag Manager, and other tracking tools, as well as heatmapping tools such as Hotjar or CrazyEgg.
• Knowledge of user-centered design principles and web accessibility standards (WCAG, ADA compliance).
• Familiarity with SEO and GEO best practices and tools, and experience working with content teams to ensure consistency and optimization. 1
• Excellent written and verbal communication skills, with strong stakeholder management and cross-functional collaboration abilities.

Educational Background:
The educational background required for this position includes a Bachelor’s degree or equivalent experience in relevant fields such as Marketing, Digital Media, Computer Science, or related disciplines. This educational foundation is essential for understanding the technical and strategic aspects of managing a complex website ecosystem.

Experience:
The level of experience needed for the Website Product Manager/Owner position includes a minimum of 5 years of experience in managing websites, with at least 2 years specifically in a product owner or manager role. This experience should encompass a strong understanding of website management, product ownership, and collaboration with cross-functional teams to achieve organizational goals.

Languages:
While there are no mandatory language requirements for this position, having language skills in Spanish, Arabic, French, Swedish, German, or Korean is considered a plus. Proficiency in these languages can enhance communication with diverse stakeholders and contribute to the IRC's global outreach efforts.

Additional Notes:
This position is remote, allowing for flexibility in work location; however, candidates must be available to work core hours aligned with the U.S. Eastern Standard Time (EST) zone. The role is situated in a fast-paced and fluid work environment, which may require occasional travel. The IRC emphasizes a collaborative collegiate environment, working closely across IT and External Relations, and upholding a strong sense of transparency and accountability to ensure the organization meets the needs of its beneficiaries and donors. The IRC and its workers are expected to adhere to the values and principles outlined in the IRC Way - Standards for Professional Conduct, which include Integrity, Service, and Accountability.